Leads product operations by enabling AI workflows, owning product tooling and infrastructure, governing integrations and access, managing vendors, standardizing product lifecycle processes, and building measurement systems. The role also stewards the product operating system, drives adoption and change management, facilitates cross-functional feedback mechanisms, and establishes metrics for operational effectiveness.

Own carrier connectivity for a commercial insurance platform, solving complex integration problems from diagnosis through production. Define technical solutions involving APIs, authentication, data contracts, error handling, and system architecture. Coordinate priorities and delivery across multiple product and engineering teams, measure connectivity performance, partner with carriers and internal product leaders, and communicate tradeoffs and progress to executives.

Lead product vision, strategy, adoption, roadmap prioritization, user research, metrics, and cross-functional execution for an AI-powered B2B insurance submissions platform. Partner across design, engineering, marketing, customer experience, and operations; manage integrations with adjacent products; resolve dependencies; communicate strategy and outcomes to senior leadership; and mentor other product managers.