Own activation and habituation growth for Cash App by setting strategy, managing the roadmap and experiment backlog, and shipping product, messaging, incentive, and personalization initiatives. Partner directly with Engineering, ML, Design, Analytics, and Marketing to diagnose funnels, run rigorous experiments, improve retention, and scale successful lifecycle programs. The role requires strong data analysis, CRM expertise, AI fluency, and end-to-end ownership of measurable growth outcomes.

Own the post-checkout customer experience for Square’s food ordering and retail ecommerce products. Set product strategy, prioritize improvements, coordinate cross-functional teams, define customer journeys, and ship dependable tracking, support, refund, pickup, delivery, and shipping experiences. Use customer research, behavioral data, AI tools, prototypes, and GitHub-based workflows to improve product quality, automate work, and measure outcomes such as resolution time, satisfaction, and repeat purchases.