Own and grow strategic relationships with large Canadian merchants. Develop multi-year account plans, negotiate contracts and pricing, analyze partner performance, identify growth opportunities, and coordinate Product, Technical, Credit, Analytics, Marketing, and Risk teams. Manage customer health, retention, adoption, and business outcomes while influencing executive stakeholders and driving complex commercial initiatives.

Lead and develop a team of Technical Account Managers supporting SMB merchants post-sale. Drive technical integrations, troubleshoot escalations, set OKRs, forecast hiring, and advocate cross-functionally to increase merchant adoption and product optimization.