Provide frontline technical and operational support to e-commerce merchant partners. Troubleshoot account and configuration issues, collaborate with engineering and cross-functional teams, manage multiple inquiries, build scalable support processes, communicate feature updates, and aggregate merchant feedback to inform product planning.

Own technical success for a portfolio of large merchants post-sale: lead integrations, advise developers and product teams, resolve critical issues, drive feature adoption, provide product feedback, and improve onboarding and operational efficiency.

As a Revenue Operations Analyst II, you'll design and optimize processes for lead management and lifecycle, ensuring efficiency and data integrity while supporting marketing and sales teams.