Own technical success for a portfolio of large merchants post-sale: lead integrations, advise developers and product teams, resolve critical issues, drive feature adoption, provide product feedback, and improve onboarding and operational efficiency.

Lead and develop a team of Technical Account Managers supporting SMB merchants post-sale. Drive technical integrations, troubleshoot escalations, set OKRs, forecast hiring, and advocate cross-functionally to increase merchant adoption and product optimization.

Manage a portfolio of enterprise and SMB merchant accounts in Canada, driving adoption, growth, and retention. Define strategic account plans, negotiate commercial terms, analyze performance, and orchestrate cross-functional teams to deliver partner initiatives and business outcomes.