The role involves guiding customers on designing scalable systems using MongoDB, collaborating with sales to drive success, and providing technical insights during pre-sales engagements.

The Escalation Engineer at MongoDB will solve complex customer issues, mentor team members, and contribute to internal projects, requiring a strong technical background and customer leadership skills.

The Senior Industry Consultant, Retail will engage with clients to offer industry-specific solutions using MongoDB, create marketing content, and advise on technical architecture while focusing on the retail sector.