Top Customer Success & Experience Jobs in Montréal, QC

Drive growth and retention for strategic retail sellers by providing tailored solutions, managing relationships, and collaborating cross-functionally to enhance client satisfaction.

Manage a portfolio of mid-market sellers, ensuring retention and growth by identifying opportunities for technical solutions and providing exceptional client service.

The Partner Development Lead will create strategies for product partnerships, manage relationships, and drive revenue growth across Block's ecosystems through collaboration and commercialization of products.

The Implementation & Onboarding Project Manager drives the onboarding process for US merchants, manages stakeholder communications, and leads multi-merchant projects while ensuring training and successful resource allocation.

Lead a technical team focused on fraud detection and risk management, analyze complex payment schemes, and collaborate cross-functionally to drive insights and solutions.

The Executive IT Lead provides technical support for the executive team, managing devices, troubleshooting issues, and preparing for company events, requiring travel occasionally.

Lead the Behavioral Insights Team to investigate and analyze fraudulent activities, mentor team members, collaborate with cross-functional partners, and drive integration with machine learning for risk management.

Responsible for managing relationships with Sports and Entertainment sellers, focusing on growth and retention strategies, and addressing customer concerns effectively.

The Technical Account Specialist will manage support needs for high-value sellers, working with internal teams and providing customized support. Responsibilities include issue resolution, trend analysis, and collaboration with engineering and product teams.

As Senior Lead of Complaints Management, oversee and enhance complaint resolution processes for Square and Afterpay, ensuring compliance and customer satisfaction. Lead a team to implement strategies, analyze trends, and communicate effectively with stakeholders and regulatory bodies.