Lead data science initiatives for Risk and Support Operations by analyzing customer and product data, defining metrics, forecasting demand, evaluating experiments and risk policies, and building decision frameworks. Use AI tools and agent workflows to improve analytical efficiency. Partner with product, engineering, and risk teams, communicate insights to senior stakeholders, establish technical standards, mentor data scientists, and support hiring.

Own the architecture and technical strategy for Square’s go-to-market systems. Build and operate production AI agents, automated workflows, and integrations that improve sales productivity. Lead complex initiatives through architecture, implementation, testing, deployment, and operations while establishing AI evaluation, observability, security, reliability, and human-oversight practices. Partner with Sales, Product, Data, and Engineering leaders to translate business needs into scalable solutions, make build-versus-buy decisions, mentor engineers, and improve business impact through data and user feedback.

Lead pricing modeling and experimentation to optimize margin, conversion, and retention. Build elasticity and willingness-to-pay models, design A/B and bandit experiments, develop pricing automation (DealBot) and monitoring for AI-driven rate recommendations, own ETL/analysis/visualization, and partner with Finance, Risk, Product, and GTM teams to operationalize pricing intelligence.