VP, Customer Success

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

About Our Product

Our technology lets you see products in your own room before you buy. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo...

About You

We are looking for a visionary VP of Customer Success with a proven ability to align strategic goals with exceptional customer outcomes. With a track record of building and mentoring high-performing teams, you thrive in fostering a culture centred around excellence, accountability, and customer-centricity. 

You are passionate about pushing the boundaries of a rapidly growing tech company. Your collaborative approach ensures seamless partnerships across departments, translating into revenue growth. Data-driven and insightful, you excel at leveraging KPIs to refine strategies. 

What You’ll Do

• Develop and execute the customer success strategy in alignment with company objectives
• Lead, mentor, and scale a high performing Customer Success team
• Foster a culture of excellence, collaboration, and customer-centricity within the Customer Success department
• Collaborate with key stakeholders in Sales, Product, and Marketing to coordinate efforts that drive revenue growth
• Focus on delivering an exceptional customer experience, ensuring consistent and high-quality interactions at every touch point
• Define and analyze key performance indicators (KPIs), drawing meaningful insights to guide the department’s overarching strategy
• Represent the voice of the customer at the executive table to influence product and service offerings

Requirements

• Exceptional leadership skills with the proven ability to inspire, mentor, and develop a high-performing Customer Success team at a high-growth B2B tech company
• Proven track record of building and scaling customer success teams in rapidly growing SaaS organizations. The ideal candidate has contributed to scaling organizations from 250 to 500+ employees
• Proven success in driving customer satisfaction, retention, and revenue growth
• Ability to think both big-picture strategy and ensure the delivery of concrete tactics
• A data-driven mindset with experience leveraging customer data to inform strategy and decision-making
• Excellent communication and interpersonal skills with the ability to influence senior stakeholders and cross-functional teams 
• Strong business acumen and ability to align customer outcomes with company objectives

About our culture

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• We value work-life balance by offering generous time off
• Work anywhere in the world for up to 3 months!
• We value families, by offering a parental leave program
• We offer a work-from-home stipend
• Your birthday (and our company's birthday) is a day off!

About our hiring process

Now: You upload your resume and complete a brief questionnaire.

Week 1: We arrange a video call with you to assess your abilities.

Week 2 or 3: You attend the second video interview soon after.

Week 3 or 4: You meet one of the founders.

Week 4 or 5: You receive an offer.

Take the Leap. Apply now.

Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r