VIKING OCEAN - ASST. SYSTEMS MANAGER

ISMIRA Agency actively recruiting for position Assistant System Manager for Viking Ocean Cruises.

The Assistant Systems Manager assists the Systems Manager with maintaining all IT systems and equipment onboard the vessel, and maintains the hardware, cabling systems, networks, software and addresses other technical issues. You are required to provide all departments onboard the vessel with general support for systems and procedural activities and provide user training in order to enhance the ship’s user skills. It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company, and increase guest satisfaction and knowledge by providing tech-learning courses.

Why is it so cool to become a Viking? 

• Paid flights to and from the ship
• Legal employment 6 months on, 2 months off based on 10-hour work day
• Fixed return dates at the end of your contract
• Free shipwide Wi-Fi
• Free accommodation
• Opportunities for growth and advancement in your career

YOUR RESPONSABILITIES

• Perform daily operations, as detailed in Run Books and other technical documents provided during training.
• In conjunction with the Systems Manager, support all crew to keep their workstations in working condition, this includes maintaining PCs, point of sale terminals, cabling systems, servers and related hardware. 
• Must demonstrate the ability to troubleshoot and repair PC and printer hardware. 
• Promptly respond to user requests during normal working hours. Extended hours may be required as needed for critical systems support. 
• Take direction from the Systems Manager to deliver on required responsibilities and assignments. 
• Provide basic user training and support in using common PC software and specialized property management software, as needed. 
• Provide support for guest-facing technical equipment, telephones, TVs and Digital Signage. 
• Provide guest support for devices, troubleshooting of WiFi connection & the Viking Voyager App. 
• Serve as the IT Guest liaison, in order to make guests feel comfortable with the Viking IT product

YOUR PROFILE

• A required minimum of 1 years’ experience working with IT systems including hands on experience with assisting end users, operations, and systems administration
• A degree in Computer Science or related and formal training in IT hardware and software is required.
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
• Strong administrative skills are required.
• Experience in MXP is preferred.
• Must be proficient with PC based databases, spread sheets, and word processing systems.
• Flexible, stress resistant, committed team player
• Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.
• No visible tattoos

NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 

! 🇰🇬 🇹🇲 citizens can be accepted if they know and speak Chinese language (Mandarin)

You can submit your Resume here by pushing APPLY TO POSITION button below 

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: 

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions