UX Researcher -4 months Internship/Coop (Winter 2026)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Launching your tech career at Intact means joining a diverse team of more than 3,000 Digital, Data and Tech experts working at the intersection of what exists and what’s possible. Here, you’ll be supported by forward-thinking leaders who celebrate shared success, and you’ll help push the industry forward with digital solutions that go beyond insurance to offer everyday value to millions of people. You’ll grow personally and professionally with access to cutting-edge technology-driven learning platforms and make lasting connections near and far. Most importantly, you’ll discover how exciting the “real world” can be. 

Here, your career will take off 🚀 
We are looking for a UX Researcher to join our growing team!
What you’ll do here:

• Collaborate closely with designers, product managers, data analysts, and other stakeholders to identify and prioritize research opportunities.
• Define the scope of research activities, plan, implement, and manage them through customer and stakeholder interviews, user testing, diary studies, surveys, competitive analysis, workshops, etc.
• Synthesize data from multiple sources and translate research findings into actionable recommendations and concepts.
• Work with excellent designers to create user experience artifacts such as customer journeys, user personas, and service blueprints that truly capture the customer experience across all business sectors and brands.
• Promote customer engagement throughout the organization.

What you bring to the table:

• Currently pursuing a Masters program  in UX Design, Cognitive Science, Marketing Research with a heavy emphasis on user research
• Previous experience in user research, user experience design, service design, and market research with startups
• Expertise in usability and user-centered design practices
• Experience with user research tools is an asset (usertesting.com, Optimal Workshop, Survey Monkey, etc.)
• Experience with design tools is a plus (Sketch, Axure, Figma, InVision, Adobe Illustrator, etc.)
• Experience in data analysis or statistical analysis is an asset
• Passion for targeting, dissecting, and solving complex problems
• A team player with the ability to work in a collaborative environment and the ability to give and receive constructive feedback
• Eager to learn, try new tools and approaches, and refine your craft
• Proactive attitude with the ability to work independently and deal with ambiguity
• Patient with good listening skills, an effective communicator, able to present engagingly, and skilled at delivering compelling narratives
• Available for 35 hours per week from January 5 to April 24, 2026
• Must be an active student during the internship and/or returning to school in the summer or fall of 2026 after the internship.

Your career starts here.  Apply today!  
 

 We can’t wait to learn more about you. When you complete your application, remember to include your resume and University/College transcript. We hire co-ops every semester (Winter, Summer and Fall)!  

We’re accepting applications now through September 26th, 2025. All submissions will be reviewed during this time, as well as after the posting closes.  

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.