Unit Manager-Technology Services

Description and Requirements
Position Summary:
The Shared Application Platform Engineering team is to provide the enterprise configuration and support for integration technologies such as IBM Middleware tools like MQ and ensure the platform stability and process improvement. Responsibilities include planning, support, and implementation of application platform infrastructure to include operational processes and procedures
Job Responsibilities:

• Handle MQ Admin BAU activities such as manage QMGRs & Objects/maintenance/patching/ configurations etc.
• Should have knowledge on SSL Certificate management, security vulnerabilities in MQ
• Scheduling and Monitoring MQ backups & performing housekeeping and daily health check
• Install & Configure IBM MQ
• Support Project for MQ upgrade or migrate to new version and apply Fixpack/Interim Fixpack, Refresh Pack/Ifix etc.
• Setting up new QMGRs and its object
• Investigate and Troubleshot issues in MQ
• Knowledge on Performance Tuning or optimizing of MQ
• Coordinate with Systems Administrators, UNIX, Network and DBAs, scheduling and implementing software patches & upgrades
• Support development/functional teams with performance tuning and troubleshooting issues & Co-ordinatr with IBM vendor
• Monitor and acknowledge Incidents/Change-Tickets/SRs/Problem-Tickets within SLA
• Working Knowledge on RCA's & SIP's & Automating tasks
• Provide Support for MQ DR activity
• Basic knowledge of shell scripting or Ansible to manage & create MQ admin related tasks for automation
• Create knowledge base documents and SOPs for the Middleware support
• Handling Problem management calls and provide the RCA for the P1/P2 issues
• Good knowledge on IIB and/or APIC
• Basic knowledge on IBM-CP4I and/or OpenShift Container Platform (OCP)
• Willing to work in rotational shift
• Good communication, written skills & interacting with Client & Stake holders

Education:
Bachelor's degree in computer science, Information Systems, or related field
Experience:

• 10+ years of total experience and at least 7+ years of experience in Middlware applications like MQ Admin BAU activities such as manage QMGRs & Objects/maintenance/patching/ configurations
• Install & Configure IBM MQ
• Scheduling and Monitoring MQ backups & performing housekeeping and daily health check
• Good knowledge on IIB and/or APIC
• Good knowledge on SSL Certificate management, security vulnerabilities in MQ
• WebMethods
• WebSphere Message Broker (WMB)
• IBM Integration Bus (IIB)
• CP4I ACE
• MQ
• Open Shift (Kubernettes)
• Ansible (Automation)
• IBM API Connect v10
• App Connect Professional (Cast Iron)
• Linux / AIX
• Elastic
• Azure DevOps
• YAML/JSON
• Python and/or Powershell
• Agile SAFe for Teams
• SDLC
• SSL
• DataPower

About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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