TRANSACTIONS COORDINATOR

DUTIES AND TASKS/ESSENTIAL FUNCTIONS

• Researches, analyzes, and resolves a wide range of transaction request from DSPs and internal clients with varying complexity.
• Exercises judgment and discretion with respect to client relations and problem resolutions.
• Provides recommendations to Management to improve quality, productivity, morale, and communication within their team to ultimately improve the level of service provided to our customers.
• Identifies and escalates priority issues, redirecting problems to appropriate resource(s) as needed.
• Stays current with policies, procedures and system information, including changes and updates.
• Performs other duties as assigned.

COMPETENCIES

• Makes timely, informed decisions that consider the facts, goals, constraints, and risks
• Manages own time, priorities, and resources to achieve goals; maintains composure in highly stressful or adverse situations; and adapts to changing business needs, conditions, and work responsibilities
• Diligently attends to details and pursues quality in accomplishing tasks; compares observations or finished work to what is expected to find and resolve inconsistencies.
• Maintains good working relationships with customers, merchants and other departments or units and ensures timely and satisfactory resolution to their requests.
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
• Adheres to all workplace regulations, standards, and practices in a positive manner.

CONDITIONS

• Frequent and continuous computer work; frequent sitting; and frequent use of the computer, calculator, and other office-related equipment.
• Availability to work extended hours as required to run the department.
• In-office presence required three days a week.
• Pre-employment background and drug tests are required.

• Proven ability to analyze processes and identify opportunities to improve leveraging technology or traditional process improvement methodologies
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
• Proficiency in computer skills and professional programs (Microsoft Office and other relevant software computer applications and equipment)
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• High school graduate or equivalent required.
• Prior experience within the Banking Services/Disbursement Operations department preferred.