Tier II Client Support Specialist

About DevSavant

At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment.
As a Tier II Client Support Specialist at DevSavant, you will have the opportunity to have your hands on code, troubleshoot technical issues, and solve customer problems. In the day-to-day of the role, you will handle technical customer queries and will be supported by a collaborative team that is focused on providing an extraordinary customer experience and has a real passion for problem-solving.

Responsibilities :

• You will be responsible for filing reports regarding problems with Impartner products

• You will be looking into technical issues and troubleshooting

• You will work on fulfilling customer requests for changes

• Help find solutions for customer issues and concerns

• Stay up to date with product changes and any new technologies that have been introduced

• Offer suggestions for product improvement, as well as report any defects which may arise.

• You will be expected to use HTML/CSS/Bootstrap and JavaScript in this role

• You will be checking in code and pushing code to multiple environments and verifying your

own work

• You will be working with many CRMs, primarily Salesforce

• You may be asked to work ‘off hours’ in certain situations, as sometimes you will be ‘on-

call’ for emergencies.

Requirements :

• Motivated self-starter and self-sufficient

• Excellent communication and interpersonal skills with superior attention to detail

• Prior experience directly supporting customers, helping them troubleshoot various applications

• Experience with Zendesk for ticketing, Jira, visual studio, GitLab, Perforce

• Working knowledge of HTML and CSS

• Working experience writing code in C# and Javascript.

• Experience using Bootstrap 3

• Experience with Visual Studio or any code editor

• Previous experience working with Salesforce

• Minimum of 2 years of development and customer-facing experience

• Bachelor’s degree in computer science, engineering, IT, information systems, or equivalent

work experience.