Technical Support Specialist

At Flexspring, you will have the autonomy and flexibility to tackle your role in a way that is right for you. We foster a learning culture that enables you to develop new skills and advance in your career.

Who We Are

Flexspring is an iPaaS (Integration Platform as a Service) company specializing in HR data integrations. We partner with HR teams and HR software companies to design and deliver custom integrations that connect HR, payroll, and business systems, reduce manual work, improve data accuracy, and help people's operations run more efficiently.

The role

As a Technical Support Specialist in a fast-growing iPaaS company, you will be supporting and troubleshooting integrations across HR, payroll, and business systems. You’ll work with APIs, data, and real production environments - not traditional IT support. This role is a great fit for someone who enjoys offering outstanding customer support and has coding and API experience. 

What You'll Do

• Troubleshoot integration issues across APIs, data flows, and connected systems
• Identify root causes and resolve production issues
• Analyze logs and system behavior to diagnose problems
• Collaborate with developers, consultants, and clients
• Manage support cases and communicate updates clearly
• Contribute to testing and continuous improvements
  

What You Bring

Must Have

• 3+ years of proven experience with OOP - Java, C#, Python etc.
• University degree in Computer Science, Mathematics, Physics, Statistics, Data Analysis, or a related field, or an equivalent combination of education and relevant experience.
• Demonstrated commitment to high-quality customer service, with a track record of going above and beyond in client engagements.
• Solid critical thinking and problem-solving abilities, with the capacity to address both technical and business challenges.
• Excellent attention to detail and the ability to troubleshoot issues efficiently and effectively.
• Self-motivated, self-aware, coachable, and collaborative, with a strong ability to work as part of a team.

Nice to have

• Experience working with or supporting Salesforce Service Cloud.
• Knowledge of
• Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc.
• Experience with, or functional understanding of ETL (Extract, Transform, Load) processes.
• Exposure to HR and/or finance data integrations.
• Experience with HR and ATS platforms such as Oracle HCM, Taleo, Workday, ADP, Greenhouse, and BambooHR.
• Additional language skills such as French, Spanish, Arabic, or other languages.
  

What You Get

• Work from home with flexible hours.
• 4 weeks of paid vacation annually.
• Comprehensive health benefits package for you and your family.
• Team events and opportunities to connect with colleagues.
• Opportunity to work with cutting-edge technologies.
• Competitive base salary.

For more information about Flexspring, visit: https://www.flexspring.com/

Equal Employment Opportunity Statement

Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.