The Technical Support Specialist will provide support for ERP Financial analysis products, troubleshoot issues, and assist customers with reporting analysis, while collaborating with the product team and maintaining documentation.
Velixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software, such as Acumatica, MYOB, Cegid and Sage Intacct. We serve customers of every size, in every industry, by enhancing their reporting and planning experience, and introducing a world of innovative features and integrations in the Excel they love.
Headquartered in Montreal, Canada, we are a diverse and fast-paced organization that is rapidly growing in revenue and personnel. Our team is spread out across the world to support a growing base strong of 1800+ customers and 200+ value-added resellers worldwide.
Headquartered in Montreal, Canada, we are a diverse and fast-paced organization that is rapidly growing in revenue and personnel. Our team is spread out across the world to support a growing base strong of 1800+ customers and 200+ value-added resellers worldwide.
Job Summary
We are seeking a Technical Support Specialist with experience in ERP systems to support our ERP Financial analysis product, an Excel add-in that connects with Acumatica and Sage Intacct. The ideal candidate will have a strong background in technical support, a deep understanding of ERP systems, particularly Acumatica and Sage Intacct, and experience in financial analysis and reporting.
Key Responsibilities:
- Provide technical support for our ERP Financial analysis Excel add-in product.
- Troubleshoot and resolve issues related to the product and its integration with Acumatica and Sage Intacct.
- Assist customers with reporting analysis and queries, ensuring accurate and efficient use of the product.
- Collaborate with the product development team to communicate customer feedback and contribute to product enhancements.
- Develop and maintain comprehensive product documentation and support materials.
- Stay up-to-date with the latest updates and features of Velixo, Acumatica and Sage Intacct to provide expert support.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Finance, Accounting or a related field.
- Minimum of 2 years of technical support experience, with at least 1 year focused on ERP systems.
- Proven experience as a Technical Support Specialist or similar role, with a focus on ERP systems.
- Familiarity with financial analysis and reporting tools, preferably within an ERP context.
- Strong problem-solving skills and the ability to diagnose and resolve technical issues.
- Excellent communication and customer service skills, with the ability to explain complex concepts to non-technical users.
- Knowledge of Acumatica or Sage Intacct is highly desirable.
Top Skills
Acumatica
Erp
Excel
Sage Intacct
Velixo Montréal, Québec, CAN Office
2575 Place Chassé, Suite 200, Montréal, Quebec , Canada, H1Y 2C3
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The role involves aligning customer expectations with business value, conducting ROI analysis, supporting customer engagement, and driving internal operational excellence through effective collaboration.
Top Skills:
ExcelPowerPoint
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
The Strategic Program Manager will lead initiatives in compliance, ensuring efficiency and effectiveness through project management, stakeholder alignment, and operational frameworks.
Top Skills:
AsanaCodaJIRASQL
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Responsible for managing relationships with Sports and Entertainment sellers, focusing on growth and retention strategies, and addressing customer concerns effectively.
Top Skills:
Ai ToolsGoogle SuiteLookerRevenue.IoSalesforceSnowflake
What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
