Technical Support Engineer

We have an exciting opportunity to join us here at Covéa Insurance as a Technical Support Engineer, within our Technical Support Team! 

Our Technical Support Team delivers reliable 1st and 2nd line support across all locations, ensuring colleagues have the tools and systems they need to work effectively. We focus on fast, friendly, high‑quality service and work collaboratively to resolve issues, improve processes, and keep the business running smoothly.

This role is based on site at our Halifax office. We believe that working together in person fosters stronger collaboration, deeper engagement, and supports your professional growth! 

Ready to learn, grow, and make a difference? We’d love to have you on board!   

What does a day-to-day look like? 

• Deliver high‑quality technical support to colleagues and the wider business, ensuring strong service levels and meeting tight deadlines.
• Complete regular technical and operational tasks assigned by Management, including daily, monthly, quarterly, and yearly processes.
• Support multi‑site users by providing full 2nd‑line coverage across all locations.
• Manage and maintain desktops, laptops, applications, backups, overnight processes, scheduling, and other day‑to‑day operational activities.
• Work collaboratively with the Technical Support Team to deliver service initiatives and contribute to wider technical projects.
• Provide occasional out‑of‑hours assistance and ad hoc telephony support during critical incidents.

Do you have what it takes? 

• Proven 2nd line support experience, strong troubleshooting skills, and proficiency with Windows 7, 10 and 11, Dell hardware, laptop/desktop diagnostics, OS and application installation, and support for Apple mobile devices.
• Hands‑on experience with Azure AD, Intune, user/group/device administration, Windows Autopilot, and application packaging/deployment via SCCM or Intune.
• Familiarity with VMware or Citrix environments, on‑premise Active Directory administration, and backup technologies such as VEEAM.
• Skilled in supporting Office 365 applications, Exchange Admin Centre, and in‑house business applications, while consistently meeting SLA targets.
• Highly motivated, reliable, and able to work independently or collaboratively on complex tasks; flexible to travel at short notice across all Covea locations, including occasional overnight stays; full driving licence required.
• Educated to A‑Level standard (or equivalent), with ITIL Foundation and Microsoft/cloud certifications preferred

Not sure if you tick every box? That’s okay! 
At Covéa, we know that great people don’t always meet every single requirement listed in a job ad. If this role excites you and you think you could be a good fit, we’d love to hear from you - so go ahead and apply! We’re all about building a diverse, inclusive team where everyone can thrive. 

The perks of joining us… 

• Flexible working – 36.25 hours a week with flexitime & hybrid options 

• Annual pay review – plus performance bonuses (up to 30% depending on level) 

• Generous holidays – 25–27 days + bank holidays, with buy/sell options 

• Pension perks – 7.5% employer contribution, rising to 9% with your input 

• A culture where everyone belongs – we're committed to diversity, equity & inclusion, with real action, employee-led community groups, and ongoing learning to make Covéa a place where everyone can thrive 

• Mental & financial support – through our dedicated Wellbeing group 

• Career growth – training, qualifications & apprenticeships to help you thrive 

• Health & wellbeing – private medical cover, 24/7 Virtual GP, health checks, flu jabs & more 

• Drive in style – Tusker Car Scheme with fully maintained insured vehicles 

• Extra savings – gym discounts, Cycle to Work, and retail offers via Perkpal 

• And much more! 

Excited about this opportunity? So are we! 
Apply today and be part of our journey.  

As a Disability Confident Employer, we’re committed to fair and accessible recruitment. If you need any adjustments,  support or alternative application options during the Recruitment process, then please reach out to Megan Barraclough or one of our Team at [email protected]. 

Applicants must currently reside in the United Kingdom and possess full and unrestricted right to work in the UK. Unfortunately, we are unable to offer Visa sponsorship for this role. 

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