The Technical Support Engineer will assist customers with technical issues, focusing on network problems, identity management, and VPN configuration while promoting a customer-first approach.
Available Locations: Lisbon, Portugal
About the role
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
Examples of desirable skills, knowledge and experience
About the role
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
Examples of desirable skills, knowledge and experience
- You have previous experience working as part of a team in a customer-facing role
- You have experience solving DNS and other networking-related problems
- You understand how the Internet works
- You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
- You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).
- You have experience configuring and troubleshooting VPNs
- You have experience working in a support role where you thrived every time you resolved a ticket
- You are comfortable communicating through various support channels and always put the customer first
- You are a motivated self-starter and always looking to expand your existing skillset
- You are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin
- You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform
- You have a solid grasp of problem-solving with command line tools (dig / traceroute / curl / tcpdump)
- You are familiar with Apache, Nginx, IIS, and other web servers
- You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices (Certificates, Zero Trust, least privileged access etc)
- You have worked with PostgreSQL, MySQL, MS SQL or other database servers
Top Skills
Apache
Cloudflare Zero Trust
Command Line Tools
Dns
Email
Federation
Fido
Identity And Access Management
Iis
Ms Sql
MySQL
Nginx
Oauth
Postgres
Push Mfa
SAML
Scim
Sms
Sso
Totp
U2F
Vpns
Webauth
Zero Trust Policies
Similar Jobs at Cloudflare
Cloud • Information Technology • Security • Software • Cybersecurity
The Escalation Engineer will troubleshoot complex technical issues, manage customer escalations, and work closely with product and engineering teams to resolve problems. Responsibilities include providing technical support coverage, triaging issues, and maintaining effective communication with both technical and non-technical audiences.
Cloud • Information Technology • Security • Software • Cybersecurity
As a Technical Support Engineer at Cloudflare, you'll solve technical issues, support customers on products like DNS and SSL, and collaborate with the Technical Operations team.
Top Skills:
ApacheCdnCurlDigDnsHTTPIisLoad BalancingMs SqlMySQLNginxPostgresSslTcpdumpTraceroute
Cloud • Information Technology • Security • Software • Cybersecurity
Provide technical support for Cloudflare's CDN and Developer Platform products, solve networking problems, and assist customers effectively.
Top Skills:
ApacheCdnCloudflareCurlDigDnsHTTPIisJavaScriptMs SqlMySQLNginxPostgresTcpdumpTraceroute
What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
