Technical Support Engineer I (Bilingual)

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

About the Role:

We are looking for a Technical Support Engineer I who is passionate about diagnosing and troubleshooting technical issues, including hardware, software, and basic network related problems in a remote setting. Examples of work include asking the right questions with internal employees to figure out a solution, talking employees through effective troubleshooting using company communication tools until issues have been resolved.  This role will also include provisioning and deprovisioning of Windows and macOS computers, setting them up with company standard software to ensure compliance with security policies.

Work Location: This is a hybrid role that will report to our Montreal, QC office on an as needed basis.

Responsibilities

• Research and identify solutions to software and hardware issues

• Prioritize and manage several open issues at one time

• Document technical knowledge in the form of notes and manuals

• Provisioning and deprovisioning of Windows and macOS laptops

• Ability to troubleshoot and resolve basic network issues

• Taking ownership of customer issues reported and seeing problems through to resolution

• Being in office for an agreed upon amount of time to take care of laptop provisioning and deprovisioning in our office in Montreal, Canada.

• Assist with upkeep of on site conference room audio visual hardware and software

Required Skills & Experience

• Bachelor's Degree or equivalent experience in a relevant field like Computer Science, Information Technology, or Software Engineering.

• Bilingual in English and French, familiarity with both QWERTY and AZERTY keyboards

• Proven customer service experience explaining technical details simply.

• Hands-on experience with macOS and Windows from an installation and troubleshooting perspective, as well as experience with mobile devices and other tech devices.

• Ability to provide step-by-step technical help, both written and verbal

• Excellent problem-solving and communication skills.

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans

• New Hire Stipend for Home Office Set-Up

• Generous PTO

• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset

• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

For US-based Positions: Applicants must be authorized to work in the United States. Please note that we are unable to sponsor employment visas at this time.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.