Technical Supervisor

About Us:

How many companies can say they’ve been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Toronto, Canada.

What’s the role?

The Technical Supervisor Specialist plays a key leadership role in overseeing the delivery of technical services within their assigned specialty.  This includes supervising field service personnel responsible for the installation, maintenance, and repair of ZEISS systems, while ensuring high standards of productivity, efficiency, and service quality.  This role is central to driving customer satisfaction through hands-on coaching, technical support, and continuous development of Field Service Technicians.  The Technical Supervisor Specialist is also responsible for promoting service excellence, facilitating training on technical procedures, and supporting the Regional Service Manager as needed.

The position involves a balanced focus, with approximately 75% of time dedicated to coaching and mentoring field staff, and 25% allocated to performing emergency repairs when required.  This dual focus ensures both team development and responsive customer support.

Sound Interesting?

Here’s what you’ll do:

• Customer Focus:
  • Understand, track and resolve customer issues.
  • Interact and collaborate with process partners effectively in an effort to maximize customer satisfaction, and handle technical escalations.
• Employee Focus:
  • Perform technical training and process coaching of Field Service Technicians.
  • Promote individual development of Field Service Technicians to include regular, in person, coaching sessions.
• Empower and motivate Field Service Technicians via feedback.
• Demonstrate ZEISS Core values (Serve, Empower, Act, Win).
• Foster and reinforce company initiatives, policies, and procedures.
• Support Regional Service Manager in achievement of following targets:
  • Develop and maintain specialist team including; hiring, training and development
  • Control and reduce warranty costs per regional target.
  • Achieve target for paperwork accuracy.
  • Manage tools and
  • parts consignment to ensure that all parts have been returned and accounted for within established goals.

Do you qualify?

• Associates or technical degree preferred in an engineering or related field plus 4 years field service experience OR related technical experience. Previous supervisory experience preferred.
• 2 years as a ZEISS System Specialist or equivalent experience in coaching and mentoring.
• Proficient in the use of standard tools including electronic evaluation equipment. (Oscilloscopes, multimeters, etc.) PC, MS Office (Word, Excel, and PowerPoint required.)
• Requires effective verbal and written communication skills
• Ability to multi-task and handle multiple assignments simultaneously.
• Ability to learn and develop the following skills:
  • Mentorship and Coaching
  • Customer focus to drive customer satisfaction.
• Above average ability in the following skills:
  • Team building
  • Problem solving/troubleshooting.
  • Self-motivation.
  • Time management.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Programs
• Paid time off including vacation, personal, and sick days
• The list goes on!

ZEISS is an Equal Opportunity Employer

Your ZEISS Recruiting Team:

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.