Technical Project Coordinator

 Location: Canada | Remote
Department: Data Integrations
Reports To: Erik Hertzman, Technical Project Manager
Type: Permanent | Full-Time

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Data Integrations team at Solink manages over 300 active integrations with third-party data sources—and that number continues to grow. As customers leverage these integrations to power their reports and dashboards, they provide valuable feedback and change requests to enhance performance, accuracy, and functionality.

As the Technical Project Coordinator for this team, you’ll be the owner of the change request lifecycle. From initial intake to final delivery, you’ll oversee the process of evaluating, prioritizing, and coordinating integration updates and enhancements. Your focus will be on designing scalable, repeatable systems that drive efficiency and ensure that high-impact requests are addressed in a timely, transparent, and customer-centric way.

You’ll work cross-functionally with Engineering, Product, Support, and Customer Success to gather information, manage expectations, and ensure clear communication at every step. You’ll continuously assess and refine the process to improve turnaround time, minimize friction, and optimize resource allocation—all with the goal of delivering a best-in-class experience to both internal teams and customers.

• Own the Request Lifecycle: Take full ownership of support and integration change requests—coordinating across customers, partners, and internal teams to drive each request from submission to resolution.

• Communicate with Clarity: Keep stakeholders informed by tracking and sharing the status, blockers, and expected timelines of each request. Set clear expectations and provide timely updates.

• Optimize for Flow: Identify recurring blockers and inefficiencies in the development process. Proactively recommend and implement strategies to improve velocity and reduce friction.

• Be the Connector: Act as the bridge between the integrations team and both internal and external stakeholders—building strong relationships and ensuring alignment throughout the process.

Must-Have:

• Experienced Coordinator: You bring 2–3 years of experience in an IT project management or technical coordination role, ideally in a fast-paced SaaS or technology environment.

• Clear Communicator: You can effectively translate between technical and non-technical audiences, ensuring clarity and alignment across stakeholders.

• API-Savvy: You have a solid understanding of API architecture and integration best practices, and you’re comfortable working in a technical environment.

• Analytical Problem-Solver: You approach challenges with curiosity and precision, bringing excellent attention to detail and a structured, solution-focused mindset.

• Tech Fluent: You can quickly absorb technical conversations, ask smart questions, and confidently track with engineering teams.

• Ownership-Driven: You take full responsibility for the success of your projects—from early discovery through to final delivery.

• Excellent Communicator: Your written and verbal communication is sharp, professional, and always audience-aware.

Nice-to-Have:

• Have Hands-on API Experience: You’ve developed or integrated APIs and understand the technical nuances involved.

• Use PM Tools with Ease: You’re comfortable using platforms like Jira, Asana, or Trello to manage workflows and track progress.

• Bring Light Technical Chops: You’ve dabbled in networking, Linux, or related infrastructure concepts and aren’t afraid of a terminal window.

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

We do things the Solink way:

• Act with URGENCY – Our customers move fast, so we do too.

• Deliver with QUALITY – We sweat the details and hold a high bar.

• Win with TEAM – No egos. Just outcomes, built together.

• Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words—they shape how we hire, lead, and grow.

We’re not just building tech - we’re building a place where great people do great work.

• Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.

• Meaningful equity: Every full-time, permanent employee has a stake in our growth.

• Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.

• Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.

• Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.

• Candid culture: Clear expectations, honest feedback, and no politics.

• Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

We respect your time and value transparency. Here’s a general idea of what to expect:

1. Intro call with our Talent Team (30-45 minutes)

2. Interview with the Hiring Manager (45-60 minutes)

3. Role-relevant task or case (if applicable)

4. Final interviews with cross-functional team members (~60 minutes)

5. Offer & onboarding 🎉

Submit your resume and a short cover letter via our Careers Page. Let us know what excites you about this role, and how you’d help move Solink forward.