Technical Product Manager (Scheduling & Forecasting)

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

Your role as Technical Product Manager (Scheduling and Forecasting)

Our passion is to help people improve their well-being — and that starts with ensuring our care delivery systems are reliable, scalable, and intelligent.

Reporting to the Director of Engineering - Platform, you will play a critical role within the Scheduling & Forecasting team, whose mission is to power Dialogue’s operational backbone: forecasting demand, optimizing schedules, and matching members with the right clinician across every Canadian jurisdiction.

As a Technical Product Manager, you will own complex, system-heavy product initiatives at the intersection of data, algorithms, and backend platforms. You will work closely with senior engineers, data scientists, and operations teams to define, sequence, and deliver solutions that must work correctly at scale — not just look good on paper.

Your work will directly influence service-level objectives, provider utilization, fairness, system reliability, and our ability to continuously learn and improve from real-world data.

About the Scheduling and Forecasting Team

As Canada's leading virtual care provider, Dialogue is committed to helping millions of individuals improve their health and well-being. The Scheduling & Forecasting team powers the operational backbone that makes this possible: we build and run the systems that schedule our healthcare providers, forecast demand, and match patients with the right clinician across every Canadian jurisdiction. Our work directly influences SLAs, occupancy rates, provider workload balance, and the reduction of manual administrative effort across the company.

What you'll be doing

• Own the product vision and roadmap for technically complex initiatives within the Scheduling & Forecasting domain (e.g. forecasting pipelines, optimization engines, real-time scheduling flows).
• Partner deeply with Engineering, Data Science, and Platform teams to translate business and operational goals into technically feasible, scalable product strategies.
• Lead product discovery with a strong technical lens, identifying system constraints, risks, and tradeoffs early (latency, cost, data quality, correctness, regulatory constraints).
• Define clear product requirements, success metrics, and acceptance criteria for systems which may involve data pipelines, ML models, APIs, and backend services.
• Collaborate with developers on solution design, sequencing, and rollout strategies, including incremental delivery, experimentation, and safe production launches.
• Act as a bridge between technical and non-technical stakeholders, translating complex system behavior into clear narratives and decision-ready insights.
• Own the end-to-end lifecycle of your initiatives, from problem framing and design through launch, monitoring, iteration, and long-term evolution.
• Measure impact using operational, technical, and business metrics (e.g. forecast accuracy, scheduling efficiency, system reliability, cost-to-serve).
• Help raise the overall product and technical maturity of the team by improving documentation, decision records, and product operating practices.

We'd love to hear from you if you have

• 3+ years of experience as a Product Manager, Technical Product Manager, or in a hybrid product/engineering role, owning complex technical systems end-to-end.
• Strong technical fluency: you’re comfortable discussing architectures, data flows, APIs, and algorithms with senior engineers and data scientists.
• Experience working on data-heavy, platform, or optimization-driven products (e.g. scheduling, forecasting, ML-powered systems, infra-adjacent products).
• A track record of making sound tradeoffs under technical and operational constraints.
• A data-centric mindset, with experience defining and evaluating success metrics for complex systems.
• Excellent communication skills, with the ability to synthesize technical complexity into clear product direction.
• Comfort operating in ambiguity, where problems are not fully defined and solutions evolve over time.
• A collaborative, humble approach, and a strong sense of ownership for outcomes — not just outputs.

Nice to have:

• Experience with ML or optimization systems in production.
• Exposure to healthcare, regulated environments, or high-availability systems.
• Background in engineering, data engineering, or applied data science.

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up