The Technical Account Manager will onboard clients, improve processes, manage expectations, train customers, and oversee data reporting and integrations.
Technical Account Manager
Full Time Position
Perion exists to revolutionize the future of programmatic digital out of home (DOOH) advertising through its unique full ad tech stack platform that includes an SSP, Ad Exchange, Ad Server and DSP built by some of the brightest minds in the industry. Our incredible and truly diverse global team has been instrumental in our massive growth in a very short period of time. We’re scaling fast and moving at the speed of light, come join this journey with us!
About this opportunity
This role will be tasked with improving publisher onboarding, creating positive and educational experiences as well as work through the complex and intriguing kinks of OOH publishing. This will also be a great opportunity for someone who enjoys streamlining processes and who has a knack for putting structure into action.
How You’ll Make an Impact- Manage and understand client expectations and motivations for using Perion to lead them to satisfaction.
- Oversee on-boarding of Perion’s new supply-side clients in accordance with internal prioritization while building strong customer relationships; keep internal and external stakeholders informed of progress.
- Identify and respond to internal and external on-boarding roadblocks to ensure smooth implementation and launch; facilitate resolution.
- Facilitate communication between clients and Perion’s Integration Specialists and Platform Specialists.
- Train clients to effectively use the Perion platform.
- Identify gaps in Perion’s client-facing knowledge base.
- Communicate client feedback to Product Management to help identify potential new features and products. Establish and monitor client KPIs; share with internal stakeholders
- Provided backup for Perion client support queue by making sure we respect our deliverables on time.
- Keep client information in CRM up to date, document clients requirements and interactions
- Take initiatives in identifying growth opportunities
- Ability to prioritize and manage your time
- Experience and strong knowledge in Microsoft Office and Salesforce
- Develop and maintain sophisticated custom reporting tools to meet complex client needs, utilizing advanced data visualization and automation techniques.
- Debug and optimize complex scripts using multiple programming languages (JavaScript, Python, etc.) for troubleshooting and automation.
- Manage, configure, and troubleshoot VAST tags for precise video ad delivery and performance tracking.
- Leverage advanced SQL skills for data extraction, transformation, and reporting; create optimized queries to ensure efficient data processing.
- Design, implement, and maintain API integrations for seamless client automation and data synchronization, leveraging RESTful APIs.
- University degree in a related field.
- Relevant Technical Account Management experience or any equivalent experience.
- Proven experience with CRMs (preferably Salesforce) and maintaining up-to-date client information.
- Strong analytical and problem-solving skills.
- Proficiency in developing, maintaining, and automating advanced custom reporting tools.
- Advanced experience debugging and optimizing scripts in multiple programming languages.
- Expertise with VAST tags, their configuration, and troubleshooting in video advertising environments.
- Advanced SQL skills, including query optimization, data transformation, and analysis.
- Hands-on experience with API development, including RESTful APIs for automation and integration.
- Excellent communication and interpersonal skills. (Spanish, Portuguese language knowledge is a bonus)
- Able to communicate complex information to non-technical audiences.
- Experience in managing multiple stakeholders and projects.
- Team player with the ability to prioritize and manage time effectively.
What We’ll Bring to the Table
- An opportunity to grow with a dynamic global company with personal and professional growth
- Work with a small collaborative team where you can directly impact both product and culture
- Benefits, healthcare, wellness allowance and work from home office perks
- RRSP matching program
Perion is committed to creating a diverse work environment and is proudly an equal opportunity employer.
Top Skills
JavaScript
MS Office
Python
Restful Apis
Salesforce
SQL
Hivestack Montréal, Québec, CAN Office
118 rue Saint Pierre, Montréal, Quebec, Canada, H2Y 2L7
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