AI Digital Jobs

Technical Account Manager

AI Digital

Technical Account Manager

Posted Yesterday

Be an Early Applicant

In-Office or Remote

Hiring Remotely in Atlanta, GA

Mid level

In-Office or Remote

Hiring Remotely in Atlanta, GA

Mid level

Own client platform adoption and KPIs, run onboarding and trainings, deliver product demos, drive feature adoption and optimization, gather client feedback, and collaborate with Product, Data, AI, and Support teams to improve usage and outcomes.

The summary above was generated by AI

Own platform usage and adoption KPIs across assigned clients.
Lead onboarding and training sessions for clients after platform access is granted.
Run product demos and explain key Elevate features in a clear, client-friendly way.
Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.
Proactively introduce new platform features, dashboards, AI tools, and agents.
Identify adoption gaps and create action plans to increase active platform usage.
Collect client feedback and translate it into clear product and data recommendations.
Partner closely with Product, Data, Client Services, AI Lab, and Support teams.
Support Sales and Client Services teams with technical product expertise when needed.

3+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or a similar client-facing SaaS role.
Experience working with SaaS platforms, dashboards, analytics tools, or workflow products.
Experience in AdTech, MarTech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools.
Experience conducting client trainings or product onboarding sessions.
Ability to work cross-functionally with Product, Data, Client Services, and technical teams.
Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences.
Strong project management and follow-up skills.
Excellent written and verbal English.

Similar Jobs

CrowdStrike

Technical Account Manager

An Hour Ago

Remote or Hybrid

Mid level

Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity

Lead technical onboarding for mid-market CrowdStrike customers post-sale, manage implementations, define 90-day success criteria, troubleshoot technical issues, escalate and coordinate cross-functional resolution, create knowledge base content, advocate for customers, identify renewal risks, and drive process improvements to ensure long-term customer success.

Top Skills: Ai TechnologiesCrowdstrike PlatformEnterprise Web TechnologiesLinuxmacOSSaaSSecurityWindows Server

LogicGate

Technical Account Manager

18 Days Ago

Easy Apply

Remote

Easy Apply

Mid level

Cloud • Information Technology • Security • Software

Serve as a post-implementation technical expert and trusted advisor for enterprise customers, driving adoption, configuring the Risk Cloud platform, performing advanced workflow and data integrations, managing account health to prevent churn, and identifying expansion opportunities while partnering cross-functionally and leveraging built-in AI capabilities.

Top Skills: Developer ToolsGenerative Ai/LlmsHelp CentersLogicgate Risk CloudLow-Code/No-Code Platforms

Samsara

Manager, Technical Account Management

4 Days Ago

Easy Apply

Remote or Hybrid

Easy Apply

Mid level

Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software

Lead and grow a high-performing Technical Account Management team for enterprise customers. Build scalable, data-driven processes (including AI-assisted workflows), partner with Sales/Product/Customer Success, manage high-priority technical escalations, and drive retention and ROI through analytics and platform advocacy.

Top Skills: AIAPIsGainsightIotSalesforceScripting LanguagesSQLTableauZendesk

What you need to know about the Montreal Tech Scene

With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.

Key Facts About Montreal Tech

Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
Major Tech Employers: SAP, Google, Microsoft, Cisco
Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal