Sr. Enterprise Renewal Representative

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here. TrendMicro.com

Location: The ideal candidate must be located in Montreal, QC.

Position Summary:

Individual contributor role which consists of covering a territory renewing current customers as well as up- selling/cross selling Trend Micro products to existing  customers.  Key focus will be customer centric, participating and driving renewals and revenue strategy programs.  This position is key to managing the existing customer base within a territory.

Responsibilities:

• Effectively manages renewal of all customers in assigned territory to protect and grow annualized maintenance revenue

• Responsible for pipeline management in assigned territory and accurately updates records within Dynamics.

• Accurately forecast their projected revenue attainment to sales management as requested by Manager

• Efficiently handles customer and channel inquiries related to quotes, pricing, co-terming, and up-selling

• Maintains the Customer Health-Check Activities through scheduled calls, follow-up emails and updates in Microsoft Dynamics.

• Positively interacts and collaborates with customers and channel partners to ensure a smooth transaction for the customer

• Maintain consistent knowledge of product version updates, pricing and customer and/or channel promotions

• Assist with questions, concerns, and product/service questions from RAMs for assigned territory

• Recognize and escalate difficult technical / business issues within the Sales, Customer Support, Customer Service, and any other parts of organization

• Revenue/Retention:

  • Achieve Quarterly & Annual Revenue Renewal Quota Targets

  • Quota based Addressable Renewal for accounts within territory

  • Achieve and maintain retention rate target for assigned territory

Qualifications:

• Fluent in reading/writing/speaking in French and English

• Computer Science degree or diploma or combination of education and technical support experience in Security Software and Systems

• Experience working with various Microsoft/Linux software and systems

• Solid multi-tasking, troubleshooting and problem resolution abilities

• Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms

• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives

• Strong presentation skills

Relevant Work Experience:

• Knowledge of XDR, CREM, Zero Trust framework, endpoint/cloud/network security, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, integration with SOAR/SIEM/Syslog systems

• Understanding of MITRE Attack Framework and/or security operations center (SOC) functions

• Technical Support experience  of 3-5 years

DEI Commitment:

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Group benefits program with health and dental coverage

• Telehealth Virtual Health Services

• Life Insurance

• Short & Long Term Disability 

• Pre-partum, maternity, parental and medical leave

• Critical Illness Insurance

• Mental Health Wellness Program

• Wellness Incentive Program

• Retirement Savings Programs with company match

• Paid Time Off

• 14 Annual Holidays

• Tuition Assistance

• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Trend Micro Canada has been recognized as one of the National Capital Region's Top Employers. If you're curious to learn more, click the link below to discover why joining Trend Micro could be the perfect career move for you: Trend Micro Top Employer

Be Passionate. Be Innovative. Be a Trender.

No sponsorship will be provided for work permit applications or renewals for this position now or in the future.

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