Lead the testing of Salesforce CRM and IVR applications, conduct UAT, manage defects, and communicate with clients. Ensure thorough testing using Agile principles.
Description and Requirements
Testing Salesforce CRM and IVR application and support UAT with good Insurance domain knowledge
• Responsible for execution of the test scenarios and test steps (including positive and negative testing) for each feature and user story.
• Work with Product Owner to resolve issues and defects
• Conduct postproduction / smoke testing
• Monitor and track all testing efforts using Agile principles and tool set (e.g., Azure)
• Writing test scenarios/test cases (Functional, System, Integration, and UAT)
• Preparing Estimates
• Perform and Support Testing (UAT)
• Defect Management (Specially Azure DevOps)
• Perform and support data setup activities and preparation of test data
• Working awareness of other MS applications (Word, PowerPoint, Visio, Excel etc.)
• Good in verbal and written communication
• Should be able to do client communication
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Testing Salesforce CRM and IVR application and support UAT with good Insurance domain knowledge
• Responsible for execution of the test scenarios and test steps (including positive and negative testing) for each feature and user story.
• Work with Product Owner to resolve issues and defects
• Conduct postproduction / smoke testing
• Monitor and track all testing efforts using Agile principles and tool set (e.g., Azure)
• Writing test scenarios/test cases (Functional, System, Integration, and UAT)
• Preparing Estimates
• Perform and Support Testing (UAT)
• Defect Management (Specially Azure DevOps)
• Perform and support data setup activities and preparation of test data
• Working awareness of other MS applications (Word, PowerPoint, Visio, Excel etc.)
• Good in verbal and written communication
• Should be able to do client communication
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Azure Devops
Excel)
Ivr
Ms Office (Word
PowerPoint
Salesforce CRM
Visio
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