Program Manager, Talent Management Products

Ready to be a Titan?
The Talent Management team enables every Titan to do their best work. Our people power ServiceTitan’s growth, and we treat talent programs like products — designing them to be intentional, scalable, and directly tied to business impact. 

Our Talent Management Program Managers operate with end-to-end ownership, applying product rigor to define outcomes, build roadmaps, drive execution, and ensure adoption. Our work is systems-oriented, user-first, and focused on solving the highest-impact problems using data, tooling, and AI.

The Role
The Program Manager, Talent Management owns the products and systems that shape how Titans ramp and perform at key moments.

This role spans both 0→1 creation — defining principles, architecture, prototypes and scalable models — and 1→2 evolution — modernizing programs through structure, tooling, and adoption.

You'll operate like an internal product manager consultant, taking on the highest-priority talent challenges, building or evolving them to maturity, then deploying to the next strategic opportunity. Your through-line is systems thinking: whether you're working on onboarding or just-in-time manager enablement, you'll design holistically—mapping how programs connect, reinforcing consistent behaviors, and ensuring the talent ecosystem works as an integrated whole rather than isolated initiatives.

In a leader-led culture, this role builds the programs and products that make performance more consistent from day one — enabling employees and managers to succeed at scale.

Current top priorities include:

• Establishing global onboarding foundations and reimagining our existing onboarding program

• Evolving executive onboarding into modular, reusable systems

• Designing a scalable manager operating system that drives consistency through desired behaviors at key moments

• Leading the design vision for a persona-based just-in-time communications and enablement system in partnership with cross-functional teams

As these initiatives mature and new business needs emerge, your portfolio will shift, but your systems-first lens remains constant.

What You’ll Do
You will design and operate talent management products and systems that influence ramp speed, behavior, and performance — blending product thinking, structured execution, and hands-on ownership to elevate what great leadership and support look like across ServiceTitan.
 

• Own Talent Management Products End-to-End: Define architecture, roadmap, and measurable outcomes for talent programs, from onboarding to persona-based enablement systems. Design intuitive, scalable systems that equip managers to onboard and support employees consistently — reinforcing leadership behaviors and driving time-to-productivity and performance.

• Leverage Technology to Test and Learn: You’ll stay curious about AI and emerging tools, and regularly explore how they can meaningfully improve employee and manager experiences. You’ll do that by building and testing lightweight prototypes, iterating, and partnering with the right teams to scale what proves valuable.

• Take a Systems, User-First Approach: Zoom out to understand the full talent ecosystem, employee journey and pain points, user personas, then design programs and solutions that connect, building experiences, products, and data flows that reinforce each other rather than operating in isolation.

• Evolve Programs (0→1 and 1→2): Establish onboarding foundations for global scale, evolve executive onboarding into modular systems, and modernize legacy programs through simplification, structure, and adoption-focused design.

• Move Fluidly Between Strategy and Execution: You'll balance building scalable systems with staying close to the employee experience—periodically facilitating programs yourself to identify friction points and ensure what you design actually works in practice.

• Drive Execution and Cross-Functional Alignment: Translate strategy into prioritized roadmaps, clear milestones, and defined ownership. Align HRBPs, Compensation, Benefits, People Tech, and business leaders to maintain forward momentum.

• Lead Adoption, Communication, and Positioning: Own positioning and rollout strategy for your initiatives. Design clear, behavior-reinforcing communication at key moments and iterate based on adoption data and feedback.
   

What You’ll Bring

• Ownership and Builder Mindset: Proven experience leading 0→1 program and product builds and evolving 1→2 initiatives in ambiguous environments with full accountability for outcomes. You're resourceful and scrappy, comfortable prototyping with constraints, testing quickly, and iterating your way to solutions rather than waiting for perfect conditions.

• Service Design and UX Orientation: You treat the employee journey as a product, mapping journeys and service blueprints to identify friction and reduce "cognitive load" for Titans. You apply a user-centered lens, leveraging choice architecture and behavioral nudges, to build seamless systems that equip managers to lead consistently, drive time-to-productivity, and reinforce expected behaviors without adding "noise."

• Interest in Talent & Organizational Impact: Motivated to design talent systems that shape behavior at key moments and drive measurable individual and company performance.

• Communication and Influence: Simplifies complexity and influences effectively across all levels.

Nice to Have

• Experience in high-growth or tech environments

• Background in Talent Management, Employee Experience, UX, Service Design or Product Management

• Familiarity with modern HR/L&D tooling ecosystems

• Experience with design thinking frameworks

• Experience scaling programs or products from local → global and/or IRL → virtual

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

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A Note on the Application & Hiring Process:

This position advertised is for an existing vacancy. We are currently seeking a qualified candidate to fill this position and will be reviewing applications on a rolling basis.

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Compensation Disclosure:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected compensation for this role for candidates residing in Canada is between $111,000 CAD - $156,700 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.

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Personal Information:

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