System Analyst

We are looking for a system and product design professional, who is ready to take on responsibilities that go beyond what is usually considered a system analyst job. You will take ownership and play a core role in the design and development of new features for our VMS. You will be defining the most effective and elegant way of implementing them, using your knowledge of modern technologies and our product and UX design guidelines and principles. We value your ability to explain complicated things in a simple way more than complex and detailed specifications.

If this sounds interesting to you we would love to meet and tell you more about it!

What you’ll be doing

• Translate business goals into technical solutions, creating detailed specifications of the solution, from software architecture to UI wireframes and prototypes

• Drive the discovery and research phase: conduct stakeholder interviews, workshops, competitor research, user research, study the product to uncover explicit and implicit needs

• Validate hypotheses and solutions through evaluative research, usability testing, and feedback loops to ensure alignment with business objectives and user needs

• Prepare and facilitate research and validation sessions, including development of scenarios, wireframes, and interactive prototypes

• Own the solution design and present it to stakeholders (business, product, sales, development, QA, partners), explaining trade-offs and facilitating informed decision-making

• Act as a liaison between business and tech teams, translating domain language into technical requirements and vice versa, ensuring mutual understanding and smooth delivery

• Support and coordinate the implementation process, resolving ambiguities, facilitating decisions, and ensuring all parties stay aligned with the agreed solution

• Maintain and evolve solution specifications, including diagrams if needed, keeping everything up-to-date across the solution lifecycle

• Act as a subject matter expert for internal and external stakeholders, providing deep product and process knowledge

• Conduct hands-on user-level testing of implemented features to verify that the proposed design effectively addresses user needs and to identify usability issues or design flaws early in the development cycle

• Prepare detailed functional descriptions and context to onboard designers into the feature development process, review design solutions, and provide constructive feedback to ensure alignment with business goals and technical constraint

What we’re looking for

• 4+ years of experience as a System Analyst / Technical Program Manager / Product Manager/ Product Analyst / Business Systems Analyst or similar
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field. 
• Ability to create wireframes, user flows, and interactive prototypes
• Proven ability to break down complex problems and communicate them clearly to technical and non-technical stakeholders
• Experience writing detailed specifications, use cases, or user stories and acceptance criteria, UML diagrams, etc.
• Strong analytical thinking and attention to detail
• Experience in SaaS, B2B, or complex multi-system environments
• Experience with user research, usability testing, or working closely with UX teams
• Proficiency with Jira
• Proficiency with office productivity tools (Google Workplace)
• Understanding of development processes
• Knowledge of Figma or any other prototyping tool
• Strong sense of ownership, initiative, and accountability; delivers results even in ambiguous situations.
• Excellent problem-solving, critical thinking, and attention to detail, with a focus on quality and integrity.
• Effective communicator and team player, willing to contribute beyond core responsibilities to achieve shared goals.
• Good command of English (B2+)

What we offer

• Competitive compensation  
• Paid time off 
• Flexible working hours
• Onsite work in our brand-new comfortable office
• Employer-sponsored health coverage
• Working with top industry experts in our international team

Hybrid or Remote

The position is ideally a hybrid role and the office is located in Belgrade, Serbia. We will also consider fully remote candidates in the one of the EU countries.