Supervisor, Workplace Injury Management and Project Management

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Supervisor, Workplace Injury Management and Project Management

Status: Permanent, Full-Time (37.5 hours/week)
Schedule: Monday to Friday (Day shift)
Location: Canada (Remote work possible)

As a Supervisor – Workplace Injury Management (Project Management), you will be part of a matrix team and play a key role in strengthening our competitive position. You will provide strategic support to leadership by analyzing organizational structure and operating methods, and by optimizing current procedures and processes. Your objective: to propose, plan, and implement tangible improvements that enhance the quality of our interventions and ensure excellence in service delivery to our clients.

You will also be responsible for managing a team and coordinating various internal and external projects, including the deployment of TELUS Health technology solutions for our clients.

Team Management

• Operational Excellence – Team Management

• Supervise the quality of your team's handling of CNESST claims

• Foster a work environment based on trust, collaboration, enjoyment, and team accountability
   

Leadership & Client Expertise

• Positively influence our clients’ occupational health and safety (OHS) culture through your expertise

• Stay current on OHS legislative changes and anticipate their impact

• Provide strategic recommendations based on industry best practices

• Actively contribute to the development of internal training

• Talent Development

• Inspire and motivate your team to achieve ambitious goals

​Continuous Improvement

• Identify barriers to achieving business objectives and recommend innovations and improvements

• Keep up with best practices and initiate improvements to internal processes and tools

• Help define intervention priorities and contribute to the annual innovation and continuous improvement plan for the national Workplace Injury Claims Services team

• Participate in organization-wide transformation projects across Canada

• Work closely with Customer Experience Directors to stay aligned with market trends and practice development strategies
   

Business Operations

• Assist in defining and developing KPIs, dashboards, and other quality control tools

• Research and analyze operational data and performance metrics; turn data from various systems into actionable insights and dashboards to support operational management

• Explore and adapt promising technological innovations to improve team efficiency and support business growth
   

Quality Control & Compliance

• Contribute to identifying needs and developing tools for quality control

• Conduct weekly quality audits to ensure services meet internal standards and comply with service agreements

• Identify and propose improvements to the operational team’s quality and compliance levels
   

Technology Support & Client Onboarding

• Work closely with the implementation team during client onboarding for our electronic workplace injury reporting system, and support integration of other client types

• Collaborate with the IT support team to resolve issues for clients using our electronic injury reporting and analytics platform
   

You have:

• Bachelor's degree or college diploma (DEC) in a relevant field (Law, Business Administration, Human Resources, Project Management, etc.)

• At least 5 years of experience in workplace injury management (Canada) and/or project management — a combination of both is a strong asset

• Bilingual in French and English, both spoken and written

• Excellent communication skills; comfortable facilitating groups and conveying information clearly

• Strong team spirit, collaborative mindset, and active listening skills to foster positive interactions

• Entrepreneurial mindset, well-developed organizational skills, curiosity, and strong priority management

• Solid problem-solving abilities

• Proficiency in computer tools, especially Excel
   

• Competitive salary

• Performance bonus

• 3 weeks of vacation

• 3 wellness days

• $700 Wellness Spending Account

• Competitive group benefits

• Pension plan

• $5,000 mental health coverage (psychologist)

• 40% discount on TELUS/Koodo mobile plans

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.