Strategy and Operations Generalist

About the Company

We’re building infrastructure that makes healthcare innovation easier. Our customers already serve 3+ million patients and manage $15+ billion in annual medical spend. Today, we work with leading healthcare groups backed by top Silicon Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, Stanford, Khosla Ventures, and others. Our mission is to enable more innovation in healthcare—so more patients receive affordable care.

About our Team

Our leadership previously founded and led a national digital health company (>$15M raised), with a team of 100+ employees across the US and that sold to a 1,000+-person incumbent. We’re a tight-knit team that’s driven to move fast and take on some of the biggest problems in healthcare and ultimately improve patient lives.

About the Role

Our business continues to grow, with leading national healthcare companies as customers. With this growth, we’re looking for a Strategy and Operations Generalist to work closely with our CEO and members of our leadership team to help us manage the next level of scale.

What You’ll Own:

• Lead cross-functional projects that are top priorities for leadership

• Build and improve internal workflows and operations systems, helping new healthcare orgs get properly structured across 50 states.

• Identify inefficiencies, design scalable processes, and implement automation to reduce manual work.

• Driving process improvement by analyzing, redesigning, and optimizing workflows, systems, and tasks for greater efficiency, impact, and to help us reach the next 10x of scale.

• Use and customize tools and applications to solve operational problems.

• Recommend, test, and implement new tools and solutions when current systems don’t meet our needs.

• Create documentation and internal guides to ensure processes are repeatable and easy for others to follow.

What You Bring

• 3-6 years of experience in management consulting, internal strategy, BizOps at high-growth startups, or a similarly rigorous analytical and operating role.

• An eye for identifying process improvement opportunities and creative ways to better structure operations.

• Experience in building scalable processes from scratch, with hands-on familiarity building and deploying AI agents to accelerate workflows.

• Operational excellence: You have an extremely high volume of what you get done on any given day.

• Ability to manage multiple competing priorities and drive complex projects to completion while aligning various stakeholders.

• Strong command of SQL and experience working with large, complex datasets. Hands-on experience building and maintaining dashboards.

• Talent magnetism: exceptional people want to work with you.

• Strong attention to detail and track record for getting the details right.

• Self-motivated, resourceful and quick to take initiative in ambiguous situations.

• Interest in working in healthcare and helping healthcare innovation flourish.

• Leadership and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you toward it. (Kobe said it best.)

• Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.

What we Offer

• Highly competitive salary and stock options (we want you to share in our growth)

• Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing care models into the world.)

• Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up).

• Hybrid set-up. Preference for Toronto, but open to elsewhere.

• Paid Time Off: Holidays, vacation days.

• Comprehensive health plans so you feel your best.

• Culture of mentorship, learning, independence, and critical-thinking.

• This role has a preference for Eastern Time (EST) hours (some flexibility there)