Sr Technical Program Manager, Desktop

• Own and drive the release management process for the desktop client resulting in quality product releases.

• Manage issues and risks, create mitigation plans, escalate to appropriate stakeholders and produce program reports for management.  

• Own all planning activities for desktop client releases across multiple project/program teams, including quarterly planning. Manage critical path dependencies, change management and drive key decisions with stakeholders 

• Empower the team to operate more efficiently by defining processes where needed and removing or improving existing ones that are not working. 

• Interact with engineering, UX and product leaders as well as key stakeholders to prioritize and execute on Product, Platform, and Marketing strategy. 

• Manage a wide set of stakeholders, ongoing communication of the right content to the appropriate audience (technical as well as non-technical). 

• Customer obsessed mindset with a focus on quality user experience with robust Consumer workflows 

• Maintain urgency by ensuring there is strong collaboration within multiple parts of the organization who may have competing priorities. 

• Drive accountability and ownership in a fast-paced environment. 

• Experience managing programs with geographically dispersed teams.

About you:

• 7+ years of technical project or program management experience in driving consumer-centric applications and experiences with at least 2 years owning Release management as a TPM for desktop apps.

• Proven track record of managing large-scale, complex technical efforts.

• 3+ years of experience using project/portfolio management tools such as Atlassian JIRA, Confluence, VersionOne, Asana, Monday.com, ClickUp or Smartsheets. 

• Strong technical orientation and solid understanding of Product Development Life Cycle (PDLC).

• Demonstrated ability to work through ambiguity to detailed solutions. 

• Experience developing processes where little exists and demonstrated flexibility to get things done with global teams, especially working around time zone challenges.

• Detail-oriented and able to understand the bigger picture by using your technical expertise and problem-solving abilities to prioritize and manage blocking issues.

• Focus on execution, follow-through, accountability, and results.

• Excellent leadership skills, time management, organization and facilitation.

• Excellent written and oral business communication and people skills, with the ability to influence stakeholders.

• Strong negotiation and conflict management skills with the ability to articulate concepts and rationale to stakeholders at all levels of the organization.

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