The Sr. Director of Product Management will develop a product vision for Senior Living, lead a team, and collaborate with stakeholders to create innovative solutions for senior living communities.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Why This Role, Why Now
Senior Living is one of PointClickCare's most significant growth opportunities. We're building a next-generation platform that will transform how senior living communities deliver care, manage operations, and drive better outcomes for residents.
· Greenfield opportunity: Build and shape a new product portfolio from the ground up
· Massive market: Senior living operators face rising costs, staffing shortages, and fragmented technology
· Unique advantage: Access to North America's largest long-term and post-acute care dataset—decades of insights from millions of resident journeys
· AI-forward vision: Future iterations will incorporate advanced AI to surface actionable insights in real time
As a Sr. Director of Product Management for Senior Living, you will be a foundational leader in building PointClickCare's presence in this market. This is not a maintenance role—it's an opportunity to define the product vision, hire and grow a team, and bring new solutions to market that help senior living communities thrive.
You'll work at the intersection of product strategy, market development, and hands-on execution. You'll partner closely with Engineering, Design, Sales, and Customer Success to deliver products that operators love—and that drive meaningful business results for PointClickCare.
The Product
The Senior Living platform addresses critical operational and care delivery challenges facing operators today—including resident management, move-in workflows, billing, pharmacy integration, and care coordination. You will own the vision and roadmap for this portfolio, ensuring we deliver solutions that reduce administrative burden, improve care outcomes, and help communities operate more efficiently.
Key Responsibilities:
- Own the Product Vision & Roadmap
- Define and evangelize a compelling product vision for Senior Living that aligns with company strategy and market opportunity
- Create and execute a multi-year roadmap, balancing near-term customer needs with long-term platform bets
- Make decisive prioritization tradeoffs using data, customer insights, and business judgment
- Deeply Understand the Market
- Become the internal expert on senior living operators—their workflows, pain points, and business models
- Maintain a sharp understanding of the competitive landscape, market trends, and regulatory environment
- Spend meaningful time with customers (in-person and remote) to validate assumptions and uncover opportunities
- Drive Product Commercialization & GTM
- Partner with Sales, Marketing, and Customer Success to bring products to market effectively
- Define value propositions, pricing frameworks, and go-to-market strategies for new products
- Support sales enablement and serve as a credible voice in customer conversations
- Build & Lead a High-Performing Team
- Hire, coach, and mentor product managers—fostering a culture of customer obsession and continuous improvement
- Be a hands-on leader: clarify priorities, remove roadblocks, and drive accountability
- Partner closely with Engineering, Design, and other cross-functional leaders to deliver results
- Influence at the Executive Level
- Communicate product strategy, progress, and tradeoffs to senior leadership with clarity and confidence
- Champion the Senior Living opportunity across the organization—building alignment and securing resources
- Represent PointClickCare externally with customers, partners, and at industry events
What We're Looking For: (Required)
- 10+ years in Product Management, with experience in healthcare, SaaS, or senior living technology
- 3+ years leading product managers, with a track record of hiring, developing, and retaining talent
- Experience building new products or entering new markets—not just optimizing existing ones
- Strong customer instincts with a demonstrable track record of delivering products users love
- Strategic and tactical range—able to set vision AND roll up sleeves to get things done
- Excellent communication skills—able to influence executives, rally teams, and represent the company externally
- Comfort with ambiguity—you create clarity, not wait for it
What We're Looking For: (Preferred)
- Direct experience in Senior Living, Assisted Living, Independent Living, or Memory Care markets
- Familiarity with senior living operations: census management, billing, move-in workflows, care coordination
- Experience with AI/ML product development or incorporating data-driven insights into products
- Background in regulated healthcare environments (HIPAA, state licensing, etc.)
- Solid understanding of Agile practices; familiarity with Design Thinking is a plus
Why PointClickCare
· Market leader: #1 EHR platform for long-term and post-acute care in North America
· Massive data advantage: Decades of real-world insights from millions of resident journeys
· Mission-driven: Our technology helps caregivers deliver better outcomes for seniors
· Growth stage: Senior Living is a strategic priority with significant investment and executive sponsorship
· Culture: Collaborative, customer-obsessed, and committed to continuous improvement
Tech F/L4
#LI-Remote
#LI-JP1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Top Skills
Agile
AI
Design Thinking
SaaS
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