Sr. Director Global ISP Management and Operations

Our Company
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.   

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

The Team

We represent Hitachi Vantara to our customers and partners in the Americas, establishing business and marketing relationships to understand customer challenges and deliver an outstanding customer and partner experience. We collaborate as a team and cross-functionally to ensure the success of our customers and partners and we need people like you to build those deep relationships and to passionately articulate our value proposition.

Position Overview
We are seeking an experienced and results-driven Senior Director of ISP Management and Operations to lead the strategic and operational oversight of our Independent Service Provider (ISP) partnerships. The Senior Director will be responsible for overseeing the day-to-day management, optimization, and performance of ISP relationships, ensuring the seamless integration and quality of delivery of services. This leadership role requires a deep understanding of the ISP landscape, technical infrastructure, and vendor management, along with the ability to drive operational efficiencies including financial responsibility of the contracted rates and spend with our ISP Partners and strategic growth in alignment with the company’s goals.

What You Will Be Doing

• ISP Relationship Management:
  • Lead the development and maintenance of key relationships with external ISP partners, ensuring strong partnerships that align with the company’s strategic objectives.
  • Manage negotiations, contract terms, and service level agreements (SLAs) to ensure high standards of service delivery.
• Operations Strategy and Oversight:
  • Oversee all ISP-related operations, including service delivery, troubleshooting, performance optimization, billing and contract terms.
  • Define operational strategies that drive excellence in service provisioning and meet company goals for reliability, speed, and cost efficiency.
• Cross-functional Collaboration:
  • Collaborate with internal teams such as Finance, Operations, Procurement and Field Customer Service to ensure that ISP operations align with broader business objectives.
  • Act as a liaison between the technical and business teams to optimize service offerings and address any operational challenges.
• Performance Monitoring and Reporting:
  • Develop and implement robust metrics and reporting systems to measure the performance of ISP partners.
  • Monitor key performance indicators (KPIs), track progress toward goals, and identify areas for continuous improvement.
• Budget and Cost Management:
  • Oversee the financial aspects of ISP operations, including budget management, cost optimization, and financial forecasting. Ensure that ISP agreements are financially sustainable and aligned with the company’s budget.
• Risk Management:
  • Identify potential risks and challenges related to ISP operations and work proactively to mitigate those risks.
  • Develop contingency plans and ensure that the team is prepared to handle disruptions or issues in service delivery.
• Team Leadership:
  • Lead, mentor, and manage a team of professionals within the ISP management and operations function.
  • Foster a culture of continuous improvement, accountability, and high performance.

What You Will Bring To The Team

• Bachelor’s degree in Business or a related field.
• Minimum of 8 years managing a Field Support function.
• Minimum of 15 years of experience in ISP management, including contract negotiations with at least 8 years in a leadership role managing a high performance team.
• Strong understanding of ISP infrastructure, service delivery models, and industry best practices.
• Proven track record of managing and optimizing large-scale ISP relationships and operations.
• Exceptional negotiation, communication, presentation, and interpersonal skills.
• Demonstrated ability to manage budgets, cost structures, and financial forecasting within a complex operational environment.
• Strong leadership skills with experience in team management and development.
• Ability to work cross-functionally and collaborate with diverse teams to achieve organizational goals.
• Strategic thinker with the ability to balance long-term vision with day-to-day operational needs.

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

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