The Sr. Director, Customer Solution Partner leads the Professional Services Sales team in the Americas, driving service sales, mentoring, and collaborating with software sales teams, while focusing on delivering customer value and managing strategic relationships.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr. Director, Customer Solution Partner at Coupa:
This is a pivotal leadership role driving significant contribution to Coupa's revenue growth and customer success. The leader will be accountable for the Americas region, managing a team of 6-10 Professional Services sellers. You will work in close partnership with Account teams to drive Professional Services sales, both alongside Software sales and as an independent motion. You will collaborate with Software Sales and Solution Delivery to articulate Coupa’s service approach, methodology, and scope for delivery projects, with a strong emphasis on achieving early and measurable customer value.
What You'll Do:
- Build, lead, and mentor the Professional Services Sales team across the Americas Region.
- Implement and optimize sales processes, structures, and rigor to improve professional services sales performance regionally.
- Drive accurate and timely forecasting and provide weekly Professional Services Sales updates to Senior Leadership.
- Partner closely with Software Sales leadership to align on best practices and regional go-to-market strategies.
- Engage with Software Sales leadership to penetrate large accounts and maximize the value of new and existing C-Level relationships.
- Lead training, certification, and on-boarding activities for the regional services sales organization.
- Serve as an executive-level point of contact for key customers, building and maintaining strong, strategic relationships.
- Collaborate with Sales and Service Delivery leadership to develop and build additional professional service capabilities that address evolving market demand.
- Actively engage in co-selling with Alliance Partners.
What You Will Bring to Coupa:
- Strong, demonstrable track record of successfully selling complex services within a cloud/SaaS software environment.
- 10-15 years of progressive experience in sales management and individual contributor roles, with a minimum of 3 years of management tenure at a single company.
- Proven ability to identify strategic customer pain points and develop unique, compelling value propositions that focus on tangible business value delivery.
- Exceptional collaboration and teamwork skills, with the ability to navigate functional and regional boundaries and work across multiple time zones leveraging modern tools and technology.
- A customer-success focused Professional Services Sales professional adept at qualifying opportunities and coaching both sales talent and customers in the pursuit of high-value business outcomes.
- Confident individual with excellent communication skills and a strong executive presence, capable of influencing and persuading customers, prospects, partners, and future talent.
- Demonstrated successful track record of engaging with all levels of an organization, from functional leads up to C-level executives.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Top Skills
Cloud
SaaS
Similar Jobs at Coupa
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Drive account expansion within existing customers by maintaining executive sponsorship, developing account plans, identifying and closing cross-sell opportunities, and partnering with CVMs and support teams to deliver Coupa value.
Top Skills:
CoupaCoupa AiCoupa PayCoupa Supply ChainSaaSSpend ManagementTotal Spend Management
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
The Sr. Manager, User Group Program will lead the global user group program, managing team operations, implementing Bevy, and overseeing event execution and community engagement.
Top Skills:
BevyGoldcastMarketoSalesforceTableau
What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
