The Sportsbook Operations Manager will oversee Live Betting performance, optimize strategies, manage initiatives, and build collaborative cross-functional relationships to enhance customer experience.
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Sportsbook Operations Manager, you'll be at the center of shaping and driving the success of our Live Betting experience. You'll be dedicated to monitoring performance, refining strategy, and executing high-impact campaigns that keep our Sportsbook ahead of the competition. From optimizing KPIs to building compelling product narratives, you'll connect insights with action and influence cross-functional teams to deliver unforgettable moments for our customers.
What you'll do as a Sportsbook Operations Manager
What you'll bring
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The Crown Is Yours
As a Sportsbook Operations Manager, you'll be at the center of shaping and driving the success of our Live Betting experience. You'll be dedicated to monitoring performance, refining strategy, and executing high-impact campaigns that keep our Sportsbook ahead of the competition. From optimizing KPIs to building compelling product narratives, you'll connect insights with action and influence cross-functional teams to deliver unforgettable moments for our customers.
What you'll do as a Sportsbook Operations Manager
- Lead a program team overseeing Live Betting performance, using data-driven insights to monitor KPIs and deliver actionable reporting.
- Partner with Analytics to build performance recaps that shape strategic decisions, while engaging Senior Leadership, Operations, and Product to drive Live Betting initiatives.
- Define and execute go-to-market campaigns in collaboration with Marketing, Public Relations, and other teams to support product launches.
- Develop compelling internal resources and narratives that highlight product enhancements and drive engagement.
- Monitor U.S. sports betting competitors and translate market trends into strategic opportunities.
- Manage schedules, priorities, and workload to align with evolving business needs.
What you'll bring
- At least 3 years of experience in Sportsbook or a related industry; Operations or Product Management experience is a plus.
- A data-driven, strategic mindset with strong business acumen and deep knowledge of Sportsbook customers.
- Strong interpersonal and communication skills, with the ability to influence across teams and leadership levels.
- A self-starter mentality with the ability to act like an owner and deliver results in a fast-paced environment.
- Proven success collaborating cross-functionally and building strong relationships.
- Proficiency with Microsoft Office and Google Suite; experience with Tableau, Looker, or Sigma is a plus.
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
Top Skills
Google Suite
Looker
MS Office
Sigma
Tableau
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