Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
A Strategic Role at the Heart of Logistic
The Business Process & Operational Standards (SOP) Specialist plays a key role in developing, maintaining and improving business processes, standard operating procedures and work instructions across operational and support teams. This role is a hands‑on partner to Operations, while also working with corporate and support functions such as HR, Procurement, Finance and other business teams to structure end‑to‑end processes.
The Specialist translates field reality and business requirements into clear process maps, SOP frameworks and field‑level Work Instructions that are approved, applied and sustainably maintained.
Responsibilities
Write, format, and update Process Mappings, SOPs and Work Instructions for all key operational processes.
Create quality documentation aligned with operational reality and needs.
Maintain the entire SOP lifecycle: creation, revision, approval, distribution, periodic review, archiving, version control, and document governance.
Co-create standard documentation with subject-matter experts (SMEs), Training, Support and Operations teams by facilitating workshops.
Contribute to business process mapping and process improvement initiatives at the Service Center.
Collaborate in the development of Intelcom’s Quality Management System (QMS).
Contribute to the auditing processes of the Quality Management System (QMS).
Qualifications
University degree in Operations, Industrial Engineering, Educational Sciences, Educational Technology or a related field .
3–5 years of relevant experience in operational environments
Strong field exposure or facilitation experience with Ops teams
Excellent writing and structuring abilities
Familiarity with operational processes and logistics
Detail-oriented with a documentation/quality mindset
Basic understanding of process mapping tools (e.g., Lucidchart, Visio)
Collaborative and responsive
Autonomous, execution‑driven
Basic experience in administrative coordination
Functional French and English
Assets
ISO 9001 related certifications
BPMN 2.0 related certifications
Lean Six Sigma – Green Belt
Why Join Us?
At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:
On-site gym with a personal trainer
Employer-provided lunch of your choice
Comprehensive group insurance
Group RRSP plan
Care & Well‑Being Activities
Partial reimbursement for public transportation
Employee Assistance Program
…and much more.
This position has been opened to address a genuine organizational need within the company.
At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.
We embrace diversity, ensure equity, and foster a true sense of belonging.
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
Intelcom- Dragonfly Montréal, Québec, CAN Office
200-1380 William Street,, , Montréal, Quebec , Canada, H3C 1R5
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