Solutions Manager

At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners - vets and service providers - alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
We are hiring exciting humans, and we hope that includes you!
Are you looking for more than just a job? At Chewy, you'll find yourself on a career path with other exciting humans, like yourself. You'll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it.
Your Opportunity:
Chewy is looking for a Solutions Manager to join our HR Systems & Solutions Team. In this role, you will support Workday configuration and functionality within our Benefits and Compensation modules. You'll work closely with senior Team Members and cross-functional partners to help implement improvements, resolve issues, and improve the overall employee experience through technology.
This role combines hands-on system work with a growing focus on agile delivery practices. You'll contribute to the management of the Jira backlog for your functional area, help refine work items, and support configuration tasks from discovery through testing and deployment. It's a superb opportunity to deepen your Workday expertise while developing your skills in product ownership, customer collaboration, and solution delivery.
What You'll Do:

• Serve as the Workday configuration expert for the Benefits and Core Compensation functional areas, aligning system design with business processes and goals. This individual will serve as the primary owner and subject matter expert for the Benefits module, while also providing support for Core Compensation.
• Own and manage the roadmap and Jira backlog for your areas, prioritizing enhancements, resolving issues, and supporting regular Workday releases.
• Partner with customers across HR, IT, and other functions to translate business needs into scalable, well-documented solutions.
• Support end-to-end delivery of new features and system improvements, including discovery, configuration, testing (SIT/UAT), deployment, and post-launch support.
• Help document business processes, functional specs, test cases, and user guides as part of ongoing support and enhancement work.
• Support change management by reviewing training materials, job aids, and communications related to system updates.
• Participate in system and process analysis activities to identify areas for improvement in user experience, compliance, or operational efficiency.
• Stay up to date on new Workday features and help evaluate their relevance to your area.
• Own Workday semiannual release management for the Benefits and Compensation modules, including impact assessment, configuration updates, testing coordination, customer communication, and deployment planning.
• Learn from and collaborate with senior Team Members, contributing to team knowledge-sharing and best practices.

What You'll Need:

• Bachelor's degree in Computer Science, Human Resources, Business Administration, or related field, or equivalent experience.
• 3-5 years of Workday configuration experience, with expertise in the Benefits module and exposure to the core Compensation module.
• Experience supporting Workday configuration and testing efforts.
• Familiarity with agile delivery and Jira (or similar backlog management tools).
• Strong organizational and problem-solving skills with the ability to handle multiple tasks and shifting priorities.
• Ability to manage requests and identify high-impact items for escalation or prioritization.
• Clear communication skills and a collaborative approach to working with cross-functional teams.
• A strong desire to learn and grow in HR technology, product ownership, and customer engagement.
• Customer service-oriented attitude with a focus on delivering quality user experiences.
• Travel expectation is approximately 10%.

What You'll Get:

• A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission!
• Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and to become your best.
• Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and celebrate inclusivity with various company events, programs, and activities.
• Comprehensive medical, dental, vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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