Solutions Engineering Lead, Fraud

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Solutions Engineering Lead, Fraud Product

Who You Will Work With:  

The vacant Solutions Engineering Lead, Fraud Product will report to the Leader, Solutions Engineering and is a senior client facing individual contributor responsible for shaping complex opportunities and scaling Solutions Engineering impact across Interac’s product lines at varying stages of maturity. Operating at the intersection of Sales, Client Relationship, Product, and Interac customers, this role brings strong technical judgment, business acumen, and adaptability.

You engage early in the sales cycle to define use cases and value propositions, validate solution fit, and drive technical strategy for high-value opportunities. Beyond direct customer engagement, you play a critical role in operationalizing and evolving Solutions Engineering best practices, influencing how the function partners with Sales, Product, and Client teams across the organization by closely collaborating with the Leader, Solutions Engineering. The scope and focus of this role will vary based on product line, product maturity, customer complexity, and strategic priorities.

What You Will Do:

Revenue Generation

• Lead and own technical discovery and qualification for complex, high-value opportunities in partnership with Sales and Client Leads

• Shape opportunity strategy, account planning, and solution approaches aligned to customer outcomes and business value
• Design and deliver executive-ready presentations; customize demos and prototypes; and co-design POCs and technical trials in partnership with Client and Product teams
• Assess solution fit, risks, dependencies, and integration requirements, clearly articulating trade-offs and recommendations
• Drive technical strategy and contribute to RFP responses in alignment with Product and Sales/Client Teams
• Serve as a technical escalation point, resolving ambiguity and guiding decision-making

Sales Enablement & Practice Scaling

• Develop, evolve, and maintain reusable assets including presentations, demos, FAQs, guides, playbooks
• Deliver training and enablement to Sales, Client teams, and Partners
• Help standardize and refine discovery, demo, and POC approaches across products
• Identify gaps in tooling, content, or process and partner with the Solutions Engineering Practice Leader and cross-functional teams to address them
• Serve as a senior individual contributor, modeling best practices for the SE Practice

Product Partnership & Feedback Management

• Act as a senior customer advocate, translating field insights into actionable product feedback
• Serve as Product’s field extension, managing client expectations and enabling clear communication of roadmap direction
• Influence prioritization and trade-offs by participating in roadmap discussions, release planning, feature validation, and beta programs
• Support Quarterly Integrated Planning (QIP) input and other cross-functional planning through data-driven insights and market perspective

Delivery & BAU Enablement (SME, Non-Owner)

• Provide subject-matter expertise with the Client Delivery Team, Implementation Team, and BAU as needed
• Support technical escalations across the customer lifecycle
• Contribute input to onboarding documentation and enablement materials
• Stay informed on industry trends, regulatory requirements, and the competitive landscape, providing strategic recommendations to internal stakeholders and customers
• Support QBRs with high-quality, insight-driven content and presentations
• Build trusted client relationships and proactively identify growth and expansion opportunities
• Keep clients informed of relevant changes (policy, pricing, regulatory, product enhancements), aligning on implications, expectations, and next steps

What You Bring:  

• 12+ years of experience in Solutions Engineering, Sales Engineering, Consulting, or a related role
• Bachelor’s degree in business, engineering, or a related field
• Strong expertise in APIs, integrations, and platform-based solutions preferred
• Experience in payments, identity verification, or fraud domains preferred
• Proven ability to operate as a senior client facing individual contributor influencing strategy, execution, and cross-functional alignment
• Strong aptitude for hands-on problem solving, curiosity, and continuous learning
• Demonstrated ability to influence both technical and non-technical audiences at senior levels
• Excellent communication, storytelling, facilitation, and content creation skills
• Track record of shaping early opportunities and accelerating deal velocity
• Eligibility to work for Interac Corp. in Canada in a full-time capacity

What We’re Offering: 

The hiring range for this position is $140,000 to $165,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: 

• Generous vacation and wellness days to help you recharge 
• Comprehensive employer-paid benefits coverage for peace of mind 
• Market-leading employer-funded RRSP program to invest in your future 
• Flexible hybrid work model for better work-life balance 
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 
• Pregnancy and parental leave top-up to support growing families 
• Charitable donation matching with United Way to amplify your impact 

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.