Solution Advisor

Primary Responsibilities:

• Action assigned Orange Bucks activities 

• Participate and present Learn & Connect webinars 

• Develop and deliver training sessions for customers focused on product functionality, best practices and use cases 

• Create and deliver internal training for the Customer Success Team to strengthen product knowledge and confidence in customer interactions 

• Attend health checks when additional/detailed product knowledge is needed 

• Serve as a subject matter expert on the application, staying current on features, configuration options, and best practices 

• Train internal teams on new features and functionality released as part of product updates 

• Collaborate with Product, Support, and Customer Success teams to ensure consistent messaging and understanding of product capabilities 

Qualifications and Characteristics of an Ideal Candidate

• You have the dedication and drive to strengthen our Customer Success organization by bridging deep product expertise with customer-facing enablement and help to ensure both customers and internal teams are confident, informed, and successful in using our platform. 

• Ability to translate complex technical concepts into clear, customer-friendly guidance. 

• Excellent communication and presentation skills, with comfort working directly with customers. 

• Experience delivering customer training, workshops, webinars, or professional services engagements. 

• You instill confidence in clients and build strong trust relationships both internally and externally.  

• Collaborative mindset with experience supporting cross-functional teams. 

• You demonstrate excellent responsiveness and professionalism, and you have exceptional written and verbal communication skills. 

• A graduate of a university program in occupational health & safety, industrial hygiene, environmental management or science, occupational health, business administration or computer science or a related program with equivalent work experience. 

• Worked as a Professional Services Consultant for at least 3 years and have managed multiple complex customers.  

• An opportunity to work in a values-driven, performance oriented, dynamic and growth focused culture
• We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance
• Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.)
• Annual fitness allowance
• Mental health support provided through access to Calm Premium meditation app and access to Talkspace
• Access to learning tools & platforms, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs