The Social Media Content Specialist will create and moderate content on social channels, ensuring brand voice and engagement. This role requires exceptional communication and customer service skills, with flexible availability for various shifts.
Job Description:
ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.
You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.
Want to join the team?
We are looking for experienced Social Media Content Specialists that are available to work a combination of shifts, including days - 8AM to 4PM North American Central Time, evenings - 4PM to 12AM North American Central Time, and overnight shifts - 12AM to 8AM North American Central Time throughout the week AND on weekends, to join our growing team.
What awaits you?
- Review, monitor, moderate, and respond to comments posted to our clients’ social channels on behalf of our clients using their unique brand voice.
- Craft creative written content to encourage participation and increase engagement across our clients’ social channels.
- Provide our clients’ audience with an excellent experience through the clients’ social channels.
- Escalate issues, observations, opportunities, and insights through the relevant channels.
- Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently.
- Ensure the online community's safety policies and brand guidelines are being followed by all members.
Qualifications
What You'll Bring:
- Native fluency in British English. Native fluency (C2 proficiency) in additional languages considered an asset.
- Exceptional written communication (spelling, grammar, syntax, etc.) in English.
- Permanent residency in Canada.
- Open and flexible availability, with NO limitations, to work a combination of the eight-hour shifts throughout the week AND weekends.
- Professional experience moderating and engaging across all social media platforms.
- Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
- The ability to tailor your written tone and voice to match each customer.
- Exceptional customer service skills.
- Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries.
- Reliable high-speed internet with no data restrictions.
- An active Facebook account.
NOTE: Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length with the expectation to be available to work a combination of the shifts/days outlined above.
Additional Information
The hourly pay range for this position is $16.75 to $17.00 CAD or the minimum wage in your province of residence - whichever is higher. Actual hourly pay within the hourly range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.
We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.
ICUC thanks all applicants, however only those who qualify for next steps will be contacted.
#LI-ICUC
#LI-Remote
#LI-LG1
Location:
Ontario – RemoteBrand:
IcucTime Type:
Full timeContract Type:
PermanentTop Skills
Brand Guidelines
Content Management
Social Media Platforms
Similar Jobs
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
The role involves leading the End User Computing team, managing collaboration tools and platforms, ensuring user experience, and driving technology strategy.
Top Skills:
DropboxGamGoogle ApisGoogle WorkspaceIntuneJAMFmacOSOktaPythonSlackWindowsZoom
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Lead the Continuous Integration team by overseeing CI processes, infrastructure, and tools to enhance software delivery and security for the Block organization.
Top Skills:
AWSBuildkiteDatadogEvent-Driven ArchitectureGoJavaKafkaKotlinLinuxmacOSPython
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Senior Software Engineer will develop detection capabilities for Windows endpoints, focusing on research and implementation of security solutions against cyber threats. Collaborates with teams to enhance detection logic and supports customer issues if needed.
Top Skills:
C++LinuxmacOSPythonWindows
What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
