ServiceNow Technical Consultant (FR/EN)

Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and collaborative solutions. With 50,000 employees in nearly 30 countries and a revenue of €5.1 billion in 2022, we are committed to achieving sustainable results and placing people at the heart of technology. The world is how we shape it. For more information, visit us at www.soprasteria.com.

Are you ready to take on the challenge with us?

As a ServiceNow Technical Consultant, you will play a key role in delivering innovative solutions on the ServiceNow platform for our clients. You will work closely with stakeholders to understand requirements, design and implement solutions, and ensure successful delivery and adoption.

Key Responsibilities

• Analyze and understand customer requirements; translate them into technical solutions on the ServiceNow platform.
• Develop and configure ServiceNow modules, with a focus on ITSM and CMDB implementations.
• Manage instance upgrades and patches for multiple customers.
• Integrate ServiceNow with external systems using REST/SOAP APIs and Integration Hub.
• Write and maintain scripts using JavaScript and ServiceNow scripting.
• Work with relational databases and ServiceNow APIs (client and server-side).
• Collaborate with clients and stakeholders, providing excellent communication and customer service.
• Participate in Agile teams and contribute to iterative solution delivery.

• 6–8 years of experience in ServiceNow development, including medium to complex projects.
• Proven experience with ITSM modules and CMDB implementation.
• Strong scripting skills in JavaScript and ServiceNow scripting.
• Experience with REST/SOAP integrations and Integration Hub.
• Solid understanding of relational databases.
• Excellent communication skills; ability to interact with clients and stakeholders.
• Experience working in Agile teams.
• Fluent in French

Certifications (Required)

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist – ITSM

Nice to have skills

• ITIL V3 Foundation or ITIL 4 Foundation
• ServiceNow Certified Implementation Specialist – Discovery/PPM
• Micro-Certifications: Automated Test Framework, Flow Designer, Integration Hub, Virtual Agent

• Work on MSP-based ServiceNow instances.
• Exposure to ITAM and SPM product portfolios.

Join Sopra Steria Aeroline and become part of a forward-thinking team shaping the future of aerospace through digital innovation. If you are passionate about managing business accounts, aerospace technologies, and want to make a meaningful impact, we want to meet you! Apply now to embark on an exciting career with us.

• Competitive salary and annual performance bonus
• Comprehensive benefits package: life insurance, long-term disability, health care, dental, vision, and a health spending account to support your well-being (Sopra Steria covers 100% of premiums)
• Paid time off: sick leave, personal days, and 3 weeks of vacation
• Monthly transportation allowance
• Excellent training, development, and career advancement opportunities, with active support to strengthen your skills in a caring, collaborative, and inclusive company culture
• Hybrid work environment
• Provided equipment to ensure optimal productivity
• Sopra Steria is certified as a “Great Place to Work”

We thank all applicants for showing an interest in this position. Please note that only shortlisted candidates will be contacted for further steps in the selection process.

Sopra Steria is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Our company works everyday to combat all forms of discrimination and promote a respectful working environment. We encourage applications from all qualified individuals, including women, visible minorities, Indigenous people, and people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.