Senior UX Designer

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

About us

How do you imagine life at an insurance company - its people, its culture, its offices? We bet that if you swing by Intact Lab, you'll be in for quite the surprise! With offices in downtown Toronto and Montreal, the Lab is a digital innovation hub tasked with creating cutting-edge insurtech products that improve the lives of millions of Canadians.

The Lab merges the best of two worlds: the speed and culture of a start-up, with the resources and means of a large enterprise (you'll have access to all the tools you've ever dreamed of!). With a dynamic team, exciting challenges, beautiful offices, inspiring colleagues and a great work culture (we rank as one of Canada's top 100 places to work), Intact Lab offers an amazing environment to develop your skills and grow your career.

About you

Are you passionate about design and digital innovation? Are you skilled at translating complex requirements into usable and delightful experiences? Do you keep on top of the latest trends in design and love experimenting with new tools and methodologies? We've got the perfect opportunity for you!

Role

As a Senior UX Designer, you play a mission critical role in conceiving and evolving our relationship with our clients.

What you'll do here:

Reporting to the Manager, Engagement Design, your main responsibilities are:

• Crafting human-centered experiences that exceed user expectations and achieve business objectives; – producing any CX/UX artifact required to propel projects forward.

• Collaborate with the user research team to uncover research needs and plan research activities; – ensuring we have the right user insights to drive our design and product strategy.

• Assist in user research activities as needed: usability tests, interviews, diary studies, etc.

• Synthesize user data from multiple sources, translating insights into actionable recommendations and creative solutions.

• Presenting work to executives and stakeholders. Develop compelling stories and visual elements to communicate ideas.

• Collaborate with a wide range of roles from UI designers, copywriters, researchers, to product owners, legal advisors and marketing specialists.

• Being an ambassador of user-centered, data-driven design.

What you bring to the table:

• At least 5 years of experience in UX Design.

• Expertise in usability, user-centered design and design thinking practices.

• Expertise in facilitation, design research, and strategy.

• Ability to navigate ambiguity and guide others towards clarity.

• Ability to present ideas to senior management.

• Mastery of design tools (Figma etc.)

• Bilingualism (French and English) – Need to interact on a regular basis with colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

You are:

• Creative, analytical and curious.

• A team player who thrives in a collaborative environment.

• Open to sharing and receiving constructive feedback.

• A patient listener, effective communicator and engaging storyteller.

• Deeply passionate about design.

• Detail oriented, organized and proactive.

Please include your portfolio in your application.

#LI-Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.