Senior UI Designer and UX Researcher

We are seeking an outstanding Senior UI Designer and UX Researcher to accelerate the next wave of Ziplet's growth, as part of Nous Data Insights. Collaborate globally and shape data-led solutions for education, by engaging in design innovation and research excellence while enjoying flexible working arrangements and robust professional development. Apply now to be part of a dynamic team known for putting people at the centre of its mission!

Ziplet, a product within the Nous Data Insights portfolio, is a student feedback platform used by tertiary enterprises in Australia and individual teachers across 150 countries to support the student experience.

About Nous Data Insights

Nous Data Insights is a world-leading provider of data-led solutions, specialising in the higher education sector. We are a medium sized business over 50 people across offices in Sydney, Melbourne, Brisbane, Perth, London, and Toronto. We work with some of the most prestigious universities in the world as members of our collaborative benchmarking and insights programme, UniForum. We are developing new data products to expand our portfolio of solutions and deliver powerful strategic analytics to our customers.

Nous Data Insights is part of Nous Group, an international management consultancy with more than 750 people working in Australia, New Zealand, the UK, Ireland, and Canada. Nous is regularly acknowledged as a great place to work as part of competitive workplace reviews. In 2025 Nous was again named one of Australia’s Best Workplaces by Great Place to Work and was recognised as one of LinkedIn’s best places to grow a career, as a LinkedIn Top Company (Australia), and have previously been named Best Management Consulting Firm by the Australian Financial Review.

As a Senior UI Designer and UX Researcher you will:

• Conduct interviews (mostly virtual), surveys, desktop research, rapid reviews and shadowing (where possible)
• Synthesize, document and categorise key insights and clarify customer needs using the Jobs-to-be-done (JTBD) framework
• Create artifacts like personas, journey maps, job stories and feature concepts, for use in providing context and frame development for the product engineers as a part of software creation
• Consolidate and prioritize feature requests from internal and external sources to extend the Ziplet product
• Collaborate with internal and external stakeholders to validate and refine hypothesis and concepts for product development.
• Refine research tools, methodologies and practices as a contribution to the Ziplet Product team process improvement.
• Build low-fidelity feature concepts and working prototypes to iteratively refine ideas with internal and external stakeholders
• Design high-fidelity user interfaces and collaborate closely with developers throughout implementation
• Champion inclusive design and incorporate best practice approaches to accessibility
• Maintain and refine the Ziplet design system / component library
• In collaboration with the Ziplet Managing Director and Head of Marketing, manage Ziplet’s brand identity, website and visual assets

Skills and Expertise

• A relevant qualification in Design, and possibly with Research, Education or UX
• 3-5 years professional experience in design, UX / UI or similar
• Sound understanding of user experience design methodologies and their application to digital design and product outcomes
• Demonstrated technical capability designing web and native apps in Figma or similar
• Experience working in an agile, multi-faceted team environment - or the ability to quickly adapt to one
• A great sense of aesthetics and a passion for simplifying complexity
• Demonstrated experience undertaking qualitative and qualitative research to support an iterative design process
• Exceptional verbal and written communication skills and a knack for getting to the heart of people’s challenges
• Knowledge of JTBD and the education sector highly regarded.

Some benefits of working with us

• Belong to a small, supportive team that cares about your professional development. We offer active career and professional development support, funding professional development activities and reimbursing one professional membership per year.
• Opportunities to grow with us as we expand into new products and sectors
• Flexible working arrangements, including WFH options. Hybrid working is supported while acknowledging that the fastest learning happens when working face to face. Staff receive a once off payment to set up your WFH office.
• A collaborative bonus that reflects company performance is available to all permanent employees.
• All staff have great flexibility around public holidays. We understand that people of different cultures, religions, and political beliefs may wish to choose to take alternative days of leave from scheduled holidays.
• Supporting working parents by providing 18 weeks of paid primary carer parental leave and 10 weeks of paid secondary carer parental leave (access to parental leave is gender neutral).

Finally, some important details...

Nous Data Insights is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We encourage applications from people of all backgrounds, including Aboriginal, Torres Strait Islander, and First Nations people.

If you are interested in working on complex problems and want to be part of a dynamic team that puts people at the centre of everything, then we'd love to hear from you! Please click apply below.

We would love to know why you are interested in an opportunity at Nous Data Insights, and would love to read this in your application.