Senior Strategic Content Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our products to do it.
Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
The Senior Strategic Content Manager (Sr. Manager) is a critical role within Digital Technology Experience (DTX), reporting to the Director, DT Engagement and Communications. This role sits at the intersection of strategy, storytelling, and operations-ideal for someone who can zoom out to see the big picture and zoom in to refine individual words.
Key Responsibilities
DTX Communications Strategy Lead

• Acts as the communications lead for the DTX Vice President, serving as strategic communication counsel for the organization.

• Partner closely with the DTX VP's Chief of Staff driving management and execution of strategic events, communications, and other special projects.

• Create, manage, and own the DTX brand and content strategy, including ideation, stakeholder management, and final delivery and ongoing management.

• Work across the DTX ecosystem to drive communications and engagement-focused initiatives impacting DTX employees and partners.

• Develop high quality content for a wide range of channels and audiences (executives, partners, and end users).

• Develop understanding of the inner workings of communication tools, systems, and processes, becoming a SME and driving decisions that strengthen DTX communications infrastructure.

• Own ambiguous projects, continuously seeking context that will help you develop well-reasoned, timely solutions.

• Build bridges and work beyond organizational boundaries on a global scale.

• Develop strategic narratives and communications assets for DTX leadership that advance DTX's internal brand (e.g., slides, talking points, websites, newsletters, etc.).
• Provide end-to-end management of complex project work focused on communications and engagement.
• Support the DTX employee experience by developing engaging content, supporting strategic events, enhancing employee recognition programs, facilitating new learning opportunities, and other projects and initiatives.

DT Engagement and Communications Support

• Work to support and execute projects as assigned by the Director, DT Engagement and Communications.

• Partner with key stakeholders and leadership to provide strategic counsel regarding the creative process, understand their pain points and objectives, and consult on potential solutions. Communicate key updates, risks and plans to stakeholders and cross-functional partners, including senior management.

• Support the DT employee experience by developing engaging content, supporting strategic events, enhancing employee recognition programs, facilitating new learning opportunities, and other projects and initiatives.

Strategic Content Recommendations

• Partner with adoption strategists, change managers, and other DT and DTX partners and stakeholders to provide content writing and other support.

• Partner closely with Senior Visual Communications Designer act as the representative of the creative team, building effective partnerships with the company creative team, and all internal and external partners.

• Lead end-to-end creation of creative deliverables to increase awareness and understanding, achieve strategic alignment and fulfillment, increased user comprehension and adoption, ensure strategic alignment across creative deliverables, and maintain connection and intention across deliverables and initiatives.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• A self-driven team player who confidently connects dots to drive communications and manages multiple projects at once while maintaining a laser focus on priorities.
• A poised professional comfortable advising executive and building consensus while juggling multiple priorities and tight timelines without compromising quality
• A data-driven, creative problem solverwho is passionate about elevating the employee experience and creating a culture of inquisitiveness and fact-based decision making
• An eager and consistent learner who is open to feedback and interested in continuous improvement; you thrive with change & ambiguity.
• A change agentwho brings a consulting mindset to everything you do and how to improve the status quo.

Requirements for the role:

• 8+ years in corporate communications including writing and editing
• 8+ years of experience in global and cross-functional program management
• Experience executing complex, high-profile strategic communications from end to end, preferably in the tech space
• Excellent communications, program management, and stakeholder management abilities, including excellent persuasion and presentation skills
• Advanced level MS Office (Powerpoint, Excel, Word) and creative development skills to rapidly develop visually and verbally engaging deliverables
• Bachelor's degree or equivalent experience

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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