Senior Software Development Engineer, Platform & Services

Hive is a fast-growing SaaS company offering marketing solutions to live event promoters across North America. Our engineering team builds and maintains the systems that empower our customers to do powerful things simply and intuitively. We operate with agility—shipping minimum viable products, deploying multiple times daily, and rapidly iterating based on customer feedback.

At Hive, we handle impressive technical scale: ingesting high-volume data in real-time from 20+ integrations (including Ticketmaster and Eventbrite), storing and querying billions of customer data points, and delivering over 200 million emails and SMS messages monthly to our clients' customers. Our platform runs entirely on AWS, with a backend technology stack that includes Python, Redis, MongoDB, MySQL, Elasticsearch, Clickhouse, and a comprehensive suite of AWS services.

As we continue to scale, we're seeking a Senior Software Development Engineer to join our Platform and Services team—the foundation that enables our product and engineering teams to build, deploy, and operate exceptional experiences at scale.

As a Senior Software Development Engineer on our Platform & Services team at Hive, you'll design, build, and maintain the core platform services and infrastructure that power our product ecosystem. This role focuses on developing scalable foundational services that enable our engineering teams to deliver value efficiently and predictably.

AWS, Docker, Python, Django, Redis, MySQL, Clickhouse, MongoDB, Elasticsearch, DataDog, Sentry.

• Enhance application performance at every level, from infrastructure foundations to runtime environments

• Tackle and resolve complex technical challenges across the entire stack

• Partner with development teams to design and implement scalable, reliable solutions

• Champion system observability improvements through implementation, maintenance, process refinement, and automation, enabling faster incident response and resolution

• Drive SLO adoption and improvement to ensure excellent customer satisfaction across key value streams as we scale another order of magnitude

• Develop and implement strategies to optimize cloud infrastructure costs

• 7+ years of software engineering experience, with at least 5 years focused on core backend services or platform engineering

• 3+ years experience with AWS and proven ability to build effective monitoring, alerting, and observability solutions

• Track record of implementing, maintaining, and improving SLOs for backend services

• Solid knowledge of distributed systems principles with their real-world applications

• Excellent programming skill and a track record of measured improvements to production systems at scale

• A data-driven approach to enhancing stability and availability

• Excellent communication skills with the ability to collaborate effectively across teams and explain complex technical concepts clearly

Bonus points if you have...

• Proven experience scaling complex AWS environments and optimizing performance across the full technology stack during periods of significant growth

• Skillful approach to cloud cost optimization and resource management

• Leadership experience in establishing and improving incident management processes

• Meaningful salary and equity: you're rewarded based on impact

  • The compensation range for this role is $123,600 to $155,00 CAD per year, depending on qualifications and experience. This compensation range takes into account a wide range of factors that are considered in making compensation decisions including but not limited to job-related skills, experience and relevant training, and business and organizational needs.

• Work fully remote from the comfort of your home in Canada

  • You must be based in Canada and have legal Canadian work authorization for this role.

• Opportunity to shape reliability practices at a rapidly scaling company

• Collaborative team of experienced engineers passionate about building reliable systems

• Flexible work hours: minimal meetings and no 9-5

• Health & Dental coverage

• Open vacation/PTO policy so you can be happy and healthy!

• Generous parental leave top-up with a flexible return-to-work plan

Hive.co is a marketing platform for event marketers. We help brands personalize and automate their campaigns, using email and SMS, to empower them to sell out so they can focus on making their events unforgettable.

By integrating with ticketing partners like Ticketmaster and e-commerce partners like Shopify, we enable brands to access and act on all their customer data, so they can easily segment their list in thousands of ways, and send more customized, timely email campaigns that land in inboxes.

We started our company inside a University of Waterloo computer lab in early 2014, graduated from Y Combinator that summer (S14 batch) and have been growing ever since. Originally based in Kitchener, our team is now 100% remote and located all across Canada! We strive to provide an online work environment that allows team members to have a strong work life balance while still feeling connected to their team and Hive’s mission.

To learn more about our team check out our About Us page on our website: https://www.hive.co/about