Senior Social Media Account Manager

Qode Social is a Toronto-based full-service Social Media Marketing Agency. We're seeking a self-motivated Social Media Account Manager to join our dynamic team. Why should you want to work for us? We are a growth-focused agency that constantly challenges the status quo. We’re looking for team members to be a part of this growth. We are seeking employees who are happy, take pride in their work, and genuinely enjoy what they do.
Our ideal candidate will contribute to brainstorming, creative direction, and the execution of client campaigns, as well as lead paid social campaigns. This individual will be responsible for managing sales and relationships with an assigned client list. A Social Media Account Manager maintains the company’s existing relationships with its social media client list, ensuring that clients continue to use the company for their business needs. Team members in this role are also responsible for curating social media imagery, including GIFs, videos, photography, and copy.
Please note that this is a hybrid role that requires both in-person and remote work.
 

DUTIES AND RESPONSIBILITIES

• Take leadership in performing all tasks necessary to achieve the organization’s mission 
• Report to Managing Director(s) and management on client-related issues & escalations
• Performs daily tasks for Qode Social - social media audits, community management, content strategy, regular scheduling, account building, regular blog posts, sales calls, content creation, and curation
• Serve as the primary point of contact for all matters specific to the assigned client list.
• Creation and maintenance of paid social campaigns, with a focus on increasing ROI for clients to help them meet their goals
•  Collaboration with Account Management and other teams to set a strategic direction
• Define the most important social media KPIs
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with assigned accounts
• Communicate clearly the progress tasks and client performance with fellow team members and management
• Assist with high-severity requests or issue escalations as needed
• Create, curate, or request content for client and internal purposes: GIFS, videos, photography, copy
• Schedule content for Qode Social clients
• Create content calendars for clients
• Create QodeScore Audit for prospective clients
• Perform daily tasks for Qode Social, including client meetings and sales calls.
   
• REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
• Passion for social media and an unquenchable thirst to understand all platforms: Instagram, Facebook, X, LinkedIn, TikTok, Pinterest
• Good knowledge of Adobe Creative Suite, including Photoshop and InDesign
• Proven work experience as a Social Media Manager for brands 
• Hands-on experience in content management
• Willingness to learn new technologies and tools
• Analytical and multitasking skills
• Strong organizational skills
• Strong written and oral communication skills for both email, phone, chat, and in-person meetings
• Able to demonstrate to clients how proposed social media solutions will show the expected return on investment with the company 
• Actively listens to clients and continually identifies opportunities to grow clients' businesses. 
• Deliverables consistently demonstrate thought leadership and innovation 
• Paid Media experience is an asset 
• A basic understanding of SEO (Search Engine Optimization) is an asset 
• Agency experience as an asset 
• A post-secondary degree is required in a relevant industry (i.e., arts, business, etc.)
   

EDUCATION AND EXPERIENCE

Education:

• Completion of a bachelor’s degree at an accredited college or university, or equivalent work experience
• Degree field: Media Information & Technology, Graphic Design, Social Media Marketing, English, Arts
   

Experience:

• Minimum of 3 years' experience operating scheduling systems (like Hootsuite, Meta Business Suite, Asana) for a brand
• Experience developing and executing PAID social media strategies for brands
• Experience managing multiple platforms for a brand (e.g, Instagram, Facebook, & X)

PERKS

• Full-time, salaried position
• Hybrid 2-3 days in our downtown office 
• Benefits available
• Paid Holidays & Personal Days
• Quarterly Bonus Program 
• Company events
• Quarterly Lunch and Learns 

This position is full-time, with a salary commensurate with the candidate's experience, qualifications, and expertise. Qode Social offers benefits, a competitive salary, and a vibrant work environment. Our mantra is employees first! We are seeking long-term, committed individuals to join our team.
If you’re interested and this applies to you, please send your resume and a copy of your cover letter. Please also complete the following assessment:
https://deepeq.org/

Agency calls or walk-ins are not accepted. Only selected candidates will be contacted.