Senior Site Reliability Engineer

SUPERHUMAN 👉

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

• The fastest email experience in the world
• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

We are looking for an experienced Senior Site Reliability Engineer (SRE) / DevOps Engineer to join our team. In this role, you will dedicate approximately 60% of your time to Site Reliability Engineering (SRE) responsibilities, ensuring the availability, performance, and reliability of our critical services. The remaining 40% of your time will focus on DevOps practices, enabling automation, continuous integration/continuous delivery (CI/CD) pipelines, and infrastructure management. This dual role is designed for a highly skilled engineer who can balance the operational demands of SRE with the development and deployment efficiencies driven by DevOps.

ROLE 👩🏽‍💻👨‍💻

Site Reliability Engineering (60%)

• System Design & Architecture: Collaborate with software engineers to design scalable, fault-tolerant systems and services. Help smoothly integrate AI-solutions into existing architectures, ensuring that AI models, frameworks, and tools work efficiently within a broader system without causing disruptions.
• Service Monitoring & Incident Management: Proactively monitor service health, availability, and performance using monitoring tools like Metabase, Datadog, Prometheus, Grafana, etc.
• Establish SLAs, SLOs, and SLIs for key services and ensure alignment with business goals.
• Respond to and troubleshoot production issues, ensuring quick resolution and minimal downtime.
• Conduct post-incident reviews to ensure continuous learning and improvement.
• Capacity Planning & Scaling: Perform capacity planning and scaling activities to ensure system resilience during traffic spikes or unexpected failures.
• Automation & Reliability Enhancements: Automate repetitive tasks to enhance efficiency (e.g., provisioning, monitoring, and alerting).
• Implement self-healing mechanisms to reduce manual intervention.
• Performance Optimization: Continuously analyze system performance, identify bottlenecks, and work with teams to optimize applications and infrastructure.
• Disaster Recovery & High Availability: Design and implement disaster recovery plans and high availability strategies.
• Test failover mechanisms and backups regularly.
• Security & Compliance: Collaborate with our security team to ensure infrastructure adheres to best practices and compliance requirements.
• Implement and manage security monitoring, patching, and auditing for critical services.

DevOps (40%)

• CI/CD Pipeline Management: Build, maintain, and enhance CI/CD pipelines using tools like Jenkins, GitLab CI, CircleCI, or similar.
• Ensure smooth and efficient deployment processes, enabling fast and reliable delivery of code changes to production.
• Infrastructure as Code (IaC): Manage and automate infrastructure provisioning and configuration using tools like Terraform.
• Work on containerization solutions using Docker and orchestration with Kubernetes.
• Collaboration & Continuous Improvement: Work closely with development teams to ensure best practices in deployment and release processes.
• Champion DevOps culture by mentoring and guiding other engineers in the use of tools and best practices.

SOUND LIKE YOU? 🙌

Experience:

• 6+ years of experience in SRE, DevOps, or systems engineering roles.
• Proven experience managing high-availability, mission-critical systems.

Technical Expertise:

• Strong proficiency with cloud platforms (GCP, AWS, or Azure).
• Hands-on experience with containers and orchestration tools (Docker, Kubernetes).
• Expertise in monitoring, logging, and alerting tools (e.g., Metabase, Datadog, Prometheus, Grafana, etc).
• Proficiency in scripting/programming languages (Python, Go, Bash, etc.).
• Knowledge of database management systems (SQL/NoSQL).
• Strong knowledge of networking, security, and distributed systems.
• Driven by passion and curiosity, you embrace AI to up-level your team's productivity and impact, creating delight, delivering exceptional quality, and embracing the extraordinary in everything you do.

Tools & Platforms:

• Experience with Infrastructure as Code (Terraform, Ansible, Chef, or Puppet).
• Familiarity with version control systems (Git) and CI/CD pipelines (Jenkins, GitLab CI, etc.).

Soft Skills:

• Strong communication skills and ability to work collaboratively across teams.
• Problem-solving mindset with a focus on root cause analysis.
• Proactive, self-driven, and able to handle high-pressure environments.

SALARY INFO 💸

Our starting salaries for this role range from $160,000 - $185,000. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

For team members outside of the US we employ and pay through an Employer of Record (EOR). We take a location-based pay approach and compensation for this role is dependent on several factors such as location, work experience, job-related skills, business needs, and market demands.

BENEFITS 🎁

We're open to hiring talented individuals anywhere in North or South America. While specific benefits vary slightly by location, we're committed to providing equitable, comprehensive benefits for all team members globally.

Taking Care of Your Future 🙏

• Comprehensive healthcare coverage with premium medical plans in your country (we cover 100% of medical insurance premiums for all Superhumans!)
• Mental health support with dedicated resources in each region
• Competitive retirement savings plans
• Life insurance and disability coverage tailored to regional standards

Generous Time Off 🏝

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• Regional holiday recognition: We encourage you to observe holidays in your local region.
• Company-wide time off like designated Care Days and Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 USD per year towards your professional development.
• Free access to Calm and Aaptive (US/Canada)
• Allyship education program to help build your best self.

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

• MacBook Pro laptop for your work
• Standard setup with monitor, keyboard, and mouse/trackpad
• $1000 USD budget to make your workspace your own
• Monthly stipend for your lunches, groceries, or whatever nutrition you need to stay fueled up!

Curious about the details of our benefits specific to your region? Visit our Regional Benefits Guides for more information. While we've highlighted our core offerings across major locations, this isn't an exhaustive list. If you're in a region not specifically mentioned, please reach out—we're happy to provide you with detailed information about the benefits available in your area!

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.