Senior Salesforce Business Systems Analyst, Sales

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
As a Senior Salesforce Business Systems Analyst, you will be a part of the Block Sales Strategy & Operations - CRM Solutions team focused on providing enterprise solutions to our partners on the Sales & Account Management teams. You will be involved in company-wide strategic programs and work on a variety of tasks such as requirements gathering, solution design, testing, training, and post implementation support. You will partner with Product Management and CRM Engineering, and Sales Engineering teams to provide holistic, scalable solutions and oversee the successful implementation of these projects.
You Will

• Collaborate with CRM Product Owner and Strategy and Operations teams to understand business goals
• Perform complex business and systems analysis work to optimize business processes through designing and implementing end-to-end, user experience centric solutions supporting business requirements
• Document and develop detailed diagrams of current state business problem, user stories and requirements as it relates to the overall solution, as well as the supporting applications and interfaces, identify gaps, and discover new opportunities for automation
• Translate functional business problems into technical requirements and well-architected end-to-end solutions that align with industry best practices and support business goals
• Research and promote business workflow and technology discussions and make appropriate recommendations to improve efficiency and end-user experience
• Create and present proposed solution designs clearly via diagrams, presentations, and verbally to the Architecture Review Board and business stakeholders
• Partner with Solutions Architect & Technical Architect to analyze the current workflows to identify weaknesses and opportunities for improvement from an experience perspective
• Facilitate requirement gathering sessions, solution proposal presentations, feature demonstrations, and support end user acceptance testing sessions with customers
• Propose solutions that optimize Salesforce system performance, increase adoption of developed features and improve user experience
• Provide thought-leadership to business partners by recommending innovative features, products, and technologies that should be introduced into the product roadmap which align to business vision and goals
• Measure the productivity impacts, improvements and other key metrics changes as a result of implementation of new processes and technologies
• Perform post project go live support to ensure adoption and successful change management
• Triage and support Tier 2+ inbound requests such as troubleshooting issues and bugs, and identifying future enhancements to improve user experience
• Provide basic project management across the SDLC of proposed solutions through delivery.

You Have

• 6+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility
• 4+ years of in-depth, hands-on experience with consultation, design, and documentation of enterprise scale Salesforce solutions.
• Ability to understand business requirements and convert them into solution designs
• Deep understanding of Salesforce Lightning Experience and emerging Sales technologies
• Previous Sales Cloud and CPQ and/or Revenue Cloud experience
• Proven ability to work creatively and analytically in a problem-solving environment
• Deep understanding of how systems and automation support end-to-end business processes
• Excellent time management, communication, presentation, and interpersonal skills
• Experience with agile-scrum methodologies

Even better:

• Certified Salesforce Administrator, App Builder, Sales Cloud Consultant, or CPQ Specialist
• Previous CPQ experience and/or Revenue Cloud experience
• Previous roles in a consulting or high growth, tech environment

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$129,000 - $193,600 USD
Zone B:
$119,900 - $179,900 USD
Zone C:
$113,600 - $170,400 USD
Zone D:
$103,200 - $154,800 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.