Senior Representative, Credit and Customer Engagement

WHO WE ARE: 

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.

Come join Fairstone Financial as a Senior Representative,  Credit and Customer Engagement

A regular day for you will include: 

Fairstone has multiple customer service positions available in various call center departments.

As a customer agent, you will handle service inquiries from either external customers or internal clients’ inquiries through multiple communication channels. The responsibilities may vary depending on the department but in general, you will be:

• Resolving issues ranging from simple to relatively complex matters. 
• Support internal or external customers with account adjustment and loan applications.
• Review and evaluate credit applications, while responding to dealer inquiries
• Promote products through cross-selling opportunities.
• Prioritizing first contact resolution, working collaboratively to resolve issues and escalate unresolved cases according to procedures.

We offer comprehensive training to ensure you maintain a thorough understanding of our policies and procedures to ensure you can handle customers' enquiries.

Must-haves:

• You possess excellent verbal and written communication skills in English and French (60% English and 40% French)
• Experience in customer service, sales or call center environment
• Ability to multi-task and learn quickly in a fast-paced environment while being flexible and adaptable
• You are tech-savvy and know your way through Microsoft Office Suite and Outlook 
• You can collaborate well with various teams and departments. 
• Strong analytical and problem-solving skills
• You must be flexible and available to work all shifts mentioned in the Working condition.

Working condition:

• Monday to Friday 8:00am to 11:00pm department hours
• Saturday 8:00am to 10:00pm department hours
• Sunday 9:00am to 9:00pm department hours

Shift premium:

• 10% (of the regular hourly rate) will be paid for all hours worked when 50% or more of the total hours worked Monday to Friday fall outside of 8:30 am – 5 pm
• 10% (of the regular hourly rate) will be paid for all hours worked on Saturday

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: