Senior Project Manager – ServiceNow Platform

Are you passionate about digital transformation and eager to contribute to an organization whose purpose is to help clients feel confident and secure about their future? As a Senior Project Manager – ServiceNow Platform, you will lead high-visibility strategic initiatives that support the modernization of technology services and the achievement of corporate objectives. You will play a key leadership role, engaging multiple teams, partners, and vendors to deliver high-impact solutions for the organization.

This position offers an excellent opportunity to showcase your expertise and fully realize your potential within a caring and trusted company. Here, people and their development are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.

As a Senior Project Manager – ServiceNow Platform, you will be at the heart of our mission. Key responsibilities include:

• Lead large-scale projects related to the ServiceNow platform that contribute to strategic corporate objectives and major high-visibility deliverables.
• Mobilize teams around a shared vision and drive the achievement of common goals in a multidisciplinary environment.
• Coordinate and synchronize activities across multiple delivery teams, operations teams, and external vendors to ensure alignment with established priorities and strategic directions.
• Anticipate critical risks, issues, and dependencies, and implement appropriate action plans to ensure successful project delivery.
• Produce and communicate project status updates, resource forecasts, and budgets while ensuring compliance with PMO standards and contributing to the continuous improvement of project management practices.

We are looking for someone who:

• Is recognized for their ability to lead, engage, and positively influence multidisciplinary teams.
• Excels in negotiation, conflict resolution, and collaboration with multiple stakeholders.
• Demonstrates strong analytical and critical thinking skills with a focus on problem-solving and continuous improvement.
• Is known for excellent communication skills and the ability to thrive in complex, highly visible environments.
• Has a minimum of eight years of experience in information technology project management.
• Holds a bachelor's degree in Computer Science, Business Administration, or a related field, or an equivalent combination of education and experience.
• Has hands-on experience with project planning and tracking tools.
• Ideally holds one or more certifications such as SAFe, Scrum Master, or PMP.
• Has an advanced level of French proficiency, as the role requires clear and effective verbal and written communication in French with internal and external stakeholders, as well as the preparation of project documentation, presentations, and executive communications.
• Has an intermediate level of English proficiency, as the role requires verbal and written communication with English-speaking internal and external partners to coordinate project execution, monitor project progress, and manage dependencies on a weekly basis.

• Significant experience managing transformation projects involving the ServiceNow platform and multiple modules beyond ITSM and ITOM.
• Experience with ServiceNow modules.
• Knowledge of the financial services industry.
• Knowledge of the ITIL framework.

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

iA Financial Group

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.