Senior Program Manager - P&C

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! 

The Senior P&C Program Manager will lead strategic, complex, and multi-dimensional and cyclical programs and projects that have a significant impact across Lightspeed. You will partner closely with the People & Culture (P&C) leadership team, colleagues within the P&C department and across Lightspeed. This role will be critical in driving our P&C transformation initiatives, prioritizing critical work and defining the roadmap to achieve our strategic goals. The successful individual will provide high-level support to the Vice-President of Talent Systems, Insights & Total Rewards and Head of Talent & Capability, acting as a strategic partner to ensure the success of key initiatives across the Centres of Excellence (CoE). As a Senior Program Manager, you will drive structured, transparent, and results-oriented execution to ensure Lightspeed and the P&C team achieve their objectives. Leveraging purposeful execution frameworks, you will align cross-functional teams, track progress against objectives, and ensure goals are met efficiently and effectively.

What you’ll be doing:

• Initiate and lead the execution of key cross-functional, Lightspeed-wide programs to support organizational performance and delivery of the P&C strategy. This includes leading some of the P&C department's most strategic programs focused on Leadership Development, Compensation, Performance Management, AI and transformation.
• Partner closely with the P&C leadership team on key strategic drivers and our annual roadmap/OKRs to help move the needle and clear the clutter from projects that are wasting valuable time and effort. 
• Act as a strategic partner to the Vice-President, assisting with project prioritization, cross-functional stakeholder meetings, drafting communications, and providing comprehensive support on various initiatives for the P&C Leadership team. 
• Support in developing and executing the future state strategy, including defining strategic objectives, key results, and implementation plans.
• Partner and collaborate with team members across People Business Partners, Payroll and all other People & Culture functions, as well as cross-functional stakeholders to achieve business and financial success metrics for programs and initiatives. Ensuring clarity of purpose, alignment on scope, and shared accountability throughout execution.
• Provide key support in change management, developing highly detailed change management plans for critical projects to ensure maximum adoption.
• Oversee and actively participate in system implementations, ensuring successful deployment and adoption.
• Drive process improvement initiatives within projects, leveraging methodologies such as Six Sigma to optimize workflows and enhance efficiency.
• Exhibit exceptional agility in pivoting between multiple complex projects, maintaining momentum and delivering results in a fast-paced environment.
• Demonstrate a "roll up your sleeves" attitude, readily taking on diverse tasks and responsibilities to ensure team and organizational success.

As a Senior Program Manager, you are expected to:

• Oversee and coordinate key initiatives within assigned departments, acting as the connective tissue between strategy and execution. Ensuring transparency, effective stakeholder engagement, and timely communication around progress, risks, and decisions. Defining, monitoring, and analyzing key performance indicators to measure impact, highlight gaps, and drive continuous improvement. Embedding operational excellence by standardizing best practices, optimizing workflows, and scaling what works. A solid understanding of performance metrics and commercial outcomes with every program.
• Solution programs and approach, seeking clarity on ambiguous deliverables, defining scope and execution plans. Utilizing program delivery frameworks and tools for scope definition, milestone planning, risk management, resource coordination, and reporting. Presenting complex ideas with clarity and offering recommendations that support speed, scalability, and strategic alignment.
• Present and communicate complex ideas succinctly with a clear message of status and decisions needed, as well as regular reporting on program execution and metrics. Providing support and input to others within the People & Culture Programs team and across Lightspeed.

Performance & KPI’s:

• Successful completion and impact of large cross-functional projects, particularly those related to our key transformation programs.
• Contribution to the development and execution of the future state People & Culture strategy.
• Effectiveness and efficiency of support provided to the Vice-President of Talent Systems, Insights & Total Rewards, as measured by successful initiative execution and timely completion of tasks.
• Positive feedback from key stakeholders and cross-functional partners on collaboration and project outcomes.
• Measurable improvements in processes and systems due to implemented initiatives.

What you need to bring:

• 7+ years previous experience in leading the execution of impactful, complex, and large programs of work; or similar.
• Proven track record of driving significant organizational change and transformation initiatives.
• Demonstrated ability to manage projects involving technology implementation, particularly within HR or People & Culture functions.
• Experience working with data, insight and financial outcomes and objectives; clearly articulating outcomes within a commercial environment.
• Comfort in operating in ambiguity across a large, growing, complex, global organization and seeking cross organizational alignment - ability to act with calm.
• Strong proficiency in the creation and maintenance of program artifacts such as a Program charter, program plan, RAID Logs/project plans and status updates.
• Adept and proactive at monitoring and tracking program progress, identifying risks, and implementing mitigation strategies.
• Great communicator (at all levels/across multiple stakeholders) with a strong focus on initiative progress and outcomes, clear decision making and data-driven actions and outcomes.
• Ideally experience in a high growth environment, ideally SaaS.
• Ideally experience in a global organization.
• Bonus: Experience with ServiceNow implementations (Phase 3), leadership development program design, or compensation strategy evolution.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

#LI-TL2