Senior Product Manager - Technical

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Product Manager - Technical
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
Mastercard Send™ enables near real-time payment transfers to and from billions of cards, bank and digital accounts globally. Through a connection to Mastercard Send, businesses, merchants, governments, humanitarian organizations, financial institutions and others can send money to consumers and businesses domestically and cross-border. Mastercard Send supports multiple use cases, including person-to-person (P2P) transfers, business-to-consumers (B2C) disbursements and government-to-consumer (G2C) disbursements. With our technology and expertise, we are making sending and receiving money safe, simple and fast.
This role will be responsible for day-to-day collaboration with Regional Product Leads, Development Managers, the Release Team, and other key stakeholders. Occasionally, it will also involve working directly with customers to monitor and ensure product and program performance.
Lead the development of the Sanction Service Program in partnership with the Product team, aiming to improve approval rates and address specific performance challenges. Additionally, they'll serve as the primary point of contact for the SEND Program within DMP, helping resolve Mastercard Send Enablement queries from Send customers to ensure product reach and impact.
Role & Responsibilities• Develop and lead SEND program in partnership with various teams collaborating in same project to plan development, schedule releases, increase approval rates and minimize specific program performance issues, troubleshooting and investigating issues that arise as part of general daily business scenarios.• Primary point of contact to solve for Mastercard Send Enablement queries from Send customers to ensure product reach establishing productive, professional relationships with key personnel in issuer accounts as well as internal cross-functional teams• Proactively support analysis and resolution of low approval rate use cases by engaging with Product and Development teams to address acceptance issues. Join customer calls as a subject matter expert to explain approval rate trends and reasons for declines.• Develop analysis and insights based on approval rates and card enablement and validate system setup, working with appropriate internal partner to ensure accuracy • Support user acceptance testing efforts with Product, and potentially with Issuers, to validate SEND enablement and expand testing capabilities in every region and for all card types and applicable use cases.• Manage the Variance Management process, discuss the Enablement opportunities with Product and Project management teams, and provide regular updates.• Taking briefs directly from the client and implementing these to achieve good outcomes is an important part of the role. Consolidating Voice of Customer information to inform product enhancement• Learning and understanding the systems and processes behind what we do in order to get the best result in the fastest way is critical. Internal relationship building and stakeholder management is key here.
All About You/Experience• Bachelor's degree required• Decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap • Demonstrated track record of championing cross-functional and cross-regional initiatives and driving initiatives to the desired outcome • Your customer centric focus with a proven ability to establish productive working relationships both internally and across customer organizations is key to your success• You can present complex information and recommendations in an easily understood and impactful way• Clear, concise and strong verbal/written presentation and communication skills are essential, with advanced use in Excel and PowerPoint• Strong analytical and problem-solving skills• You are proactive, curious to learn, and eager to crack complex topics.• Strong attention to detail and quality • Self-motivated, operates with a sense of urgency• Understands and can explain the business context and the associated customer use cases• Experience contributing data-driven reports into consultative discussions to resolve and improve product enablement and approval rates with our customers.• High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities. • Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills. • Very high attention to detail. • Experience in technical requirements gathering and documentation. • Experience managing diverse software certification processes
#AI
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Pay Ranges
Vancouver, Canada: $89,000 - $142,000 CAD